Remote Assistance Operator Specialist Jobs

3+ years experience in the development, delivery, and management of training and technical assistance.

Experience in the development, delivery, and management of training and technical assistance.

Demonstrated knowledge of and experienced in working with diverse victim populations and service organizations.

Excellent oral and written communication skills including meeting facilitation, public education, and trauma sensitive communications.

Strong outreach abilities and interpersonal skills.

Experience with building established working relationships in collaborative teams that have diversity in thought, roles and expectations.

Must have excellent verbal and written communication skills.

Perform calculations and data entry, as needed.

Must be proficient with Microsoft Word, Excel, and Outlook.

Must be comfortable or have a willingness to learn Zoom, Microsoft Teams, and various other computer programs.

Support program staff with administrative and investigative duties such as organizing and maintaining enforcement case files.

Create presentations and coordinate meetings.

Daily reporting to Management progress of military benefit processing and promptly notify of issues that may arise.

Ensure Specialists continuously maintain or exceed targeted Service Level Performance Goals as established by Military Assistance Management.

Provide resources for military and veteran students to receive educational benefits.

Other duties and special projects as assigned by Management, to support our staff and students.

Assist Management to identify needs for IT work orders and assist with UAT for completed work orders.

Ability to successfully delegate tasks and responsibilities to team members to maintain Team targeted Service Level Performance Goals.

Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.

2 years of experience or strong interest in live Autonomy Operations for public road deployment

Experience with debugging and triaging complex systems such as autonomous robots

Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.

Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.

Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.

Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.

2 years of experience or strong interest in live Autonomy Operations for public road deployment

Experience with debugging and triaging complex systems such as autonomous robots

Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.

Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.

Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.

Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.

2 years of experience or strong interest in live Autonomy Operations for public road deployment

Experience with debugging and triaging complex systems such as autonomous robots

Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.

Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.

Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.

Escalating cases to the Manager, as appropriate.

A minimum of a High School Diploma and 2 – 5 years of related experience.

Knowledge of current techniques and procedures used in the design and development of evidence-based public health curricula and training materials.

Two or more years of customer service experience working with stakeholders from diverse socioeconomic backgrounds .

Flexible work arrangement in a fully remote working environment

Bi-weekly work from home stipend

Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.

2 years of experience or strong interest in live Autonomy Operations for public road deployment

Experience with debugging and triaging complex systems such as autonomous robots

Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.

Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.

Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.

Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.

2 years of experience or strong interest in live Autonomy Operations for public road deployment

Experience with debugging and triaging complex systems such as autonomous robots

Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.

Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.

Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.

Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.

2 years of experience or strong interest in live Autonomy Operations for public road deployment

Experience with debugging and triaging complex systems such as autonomous robots

Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.

Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.

Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.