Concierge Jobs

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• 401(k) Retirement Plan
• Referral Program
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans
• Free ski passes for dependents

Job Summary:

The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you have a passion working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Job Specifications:

• Shift & Schedule Availability: Part Time
• Skill Level: Entry Level
• Outlet: The Arrabelle
• Starting Wage: $20.00 - $22.03 / hour

Job Responsibilities:

• Active in the promotion of in-house events and adventure programming.
• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
• Review all arrivals to ensure all instructions and billing requests have been addressed properly
• Complete guest notes into the reservation and concierge system in a timely and complete manner.

• Communicate guest requests with other departments as needed
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain a high level of professionalism
• Other duties as assigned

Job Requirements:

• Desire to learn and grow
• We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary
• Must be able to communicate fluently in English
• Ability to sit or stand for long periods of time

Preferred:

• At least one-year high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality

The expected pay range is $20.00 - $22.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 493344