Concierge Jobs

Position Summary:

Extend the welcome and courtesies of Dancing Bear Aspen. Greet and assist arriving and departing guests. Possess expert knowledge of restaurants and activities in Aspen/Snowmass to make recommendations and plan itineraries. Check owners/guests in and out of the computer system. Answer and connect incoming calls. Log all Engineering and Housekeeping requests and forward to the appropriate department. Direct the duties of the Club Assistants.

Additional Duties not limited to:

• Comprehensive knowledge of local restaurants, menus, atmosphere, and price to make dining recommendations and bookings.
• Comprehensive knowledge of local events both on and off property, including cancellation policies.
• Know where each club assistant is at all times throughout the day.
• Work closely with the Club Assistants to coordinate the smooth and efficient handling of check in and check out, owner storage placement and room moves.
• Direct the Club Assistants to arrange/monitor transportation and deliveries.
• Booking and confirming all owner/guest reservations including but not limited to those for restaurants, activities, transportation, grocery delivery, spa appointments, babysitting, and flower deliveries.
• Conducting Pre-Arrival correspondence
• Complete arrival and departure checklists and complete all associated tasks.
• Answer all incoming calls and process them efficiently and accurately, adhering to the guidelines for telephone etiquette.
• Provide directions or general information to owners/guests and patrons. Knowledge of all key personnel, hotel services, hours of operation, daily functions, locations, and times.
• Contributing guest history, preferences, habits, and requests, by noting information in Owner Profiles.
• Attending to any specials needs of the guests.

Previous hotel and/or residence experience preferred. Excellent command of the English Language. High School Diploma or equivalent. Ability to multi-task and to control a busy environment. Strong knowledge of Aspen and Snowmass areas. Excellent computer/typing skills ideal.