Computer Technician - Technology Services - 2022-2023 School Year

Provide Tier I technical support for all Technology systems and services at a campus or district wide. Actively engage in actions that contribute to the overall mission and strategic plan of Tomball ISD

Qualifications:

Education/Certification

High school diploma or GED required. Associate degree in a Technology related field preferred.

A+ certification or other relevant certification preferred.

Special Knowledge/Skills

Strong verbal and written communication, interpersonal, and telephone etiquette skills.

Ability to provide technical support to an assigned campus or location.

Working knowledge of implementing and maintaining software/hardware technologies.

Working knowledge of network configurations, topologies, and installation.

Ability to properly diagnose and repair enterprise technology equipment.

Ability to properly configure and troubleshoot enterprise applications.

Major Responsibilities and Duties:

Provide Tier I support for all district technology systems at the campus/department level as well as district wide.

Assist in the design, development, implementation, and support of technology systems district-wide.

Provide regular updates and status reports to the appropriate supervisor.

Complete a written record of every service call.

Contribute to an accurate inventory of all Technology systems and services in use district wide.

Perform other duties as assigned by the Director of Technology Services.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Moderate standing, walking, bending, lifting, and moving up to 30 pounds; unboxing and installing new items; prolonged sitting and use of computer; repetitive hand motions; occasional prolonged and irregular hours; frequent district-wide travel, must provide own transportation.