Compliance Operations Teammate Jobs

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

As a part of Sanctions Operations, you will work with the team responsible for supporting the ongoing maintenance, production, and development of eBay's screening program. The position will require the candidate to review alerts and member accounts to eliminate potential regulatory or financial risk. As a teammate, you will also review appeals and handle customer issues for Sanctions, PEP and SIP. You will need to take appropriate action to ensure a safe and compliant trading platform for our community. You will be expected to make decisions that are both quick and accurate.

Responsibilities Include

• Collaborate with team members and managers to provide input on policies and procedures and other initiatives.
• Balance the demands of multiple situations while consistently meeting SLA deadlines.
• Communicate with internal and external partners as directed.
• Resolve eBay member appeals by reviewing appropriate documentation and ensuring compliance requirements are met.
• Perform the required screening by validating and documenting the information on a member’s account, as required by the procedures.
• Follow up with members to ensure information is received correctly and restrictions are removed in a timely manner.
• Demonstrate a high degree of professional presence in both written and verbal communications.
• Maintain high KPI performance, including productivity and quality.
• Review alerts by following a detailed SOP and by actioning the accounts accordingly using internal, external tools.
• Lead training sessions as required.
• Complete PEP, SIP escalations and drive for quick, accurate resolutions.
• Conduct side-by-sides and peer reviews for teammates, as needed.

Qualifications

• An attitude to be a phenomenal teammate
• Self-motivated to succeed in an agile environment.
• Excellent digital literacy including knowledge of MS Office applications.
• Works effectively and independently, against deadlines.
• Strong research and analytical skills
• Excellent verbal and written communication skills.
• Solid organizational skills, attention to details.
• 1 - 2 years of Sanctions experience or 2+ years of risk, fraud and/or compliance experience.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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