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Compliance Appeals Lead, Cash App
Company | Cash App |
Address | Charlotte, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-17 |
Posted at | 8 months ago |
Company Description
- Understand regulatory landscape and compliance requirements; with emphasis on applicable Compliance and BSA/AML requirements including customer identification, due diligence best practices
- Maintain up-to-date knowledge on BSA/AML regulatory changes and landscape
- Create, monitor, and meet important operational metrics and implement solutions with COM program managers regarding any issues identified
- Communicate with program management on ongoing technology, and process/workflow change initiatives and ensure appropriate team adoption
- Provide guidance and insight on account escalations, including handling account escalations from junior team members
- Collaborate with Support, Risk, and other operations teams within Block
- Oversee Appeals team operations, including training, hiring, coaching, and managing staff and program development
- Work with other Compliance Leads to promote strategic planning on team growth, organizational structure, focus areas, and quarterly goals
- Develop and maintain procedures applicable to the team
- Improve existing workflows, and streamline/ enhance operational efficiency
- Identify training opportunities; design/coordinate the development of training materials
- Ability to present and communicate findings to senior leadership
- 5+ years in a BSA/AML senior compliance / compliance operations role with a financial services firm, preferably in the payment or Fintech space
- 3+ years people management experience, including coaching and developing compliance specialists/ analysts
- Proficiency in BSA/AML laws and regulations, including having the ability to analyze regulations for determining permissible transactions and activity
- Operational knowledge in executing and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements
- A metrics-driven approach to create substantiated solutions and efficiency
- Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)
- Knowledge of Bitcoin and other cryptocurrencies
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Learning and Development resources
- Healthcare coverage (Medical, Vision and Dental insurance)
- Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
- Paid Life insurance, AD&D, and disability benefits
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Paid time off (including 12 paid holidays)
- Employee Stock Purchase Program
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