Community Manager - Stonewall

Charlotte, NC:

POSITION OVERVIEW

The Community Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. The Community Manager must be goal-oriented, creative, organized and focused with superior verbal and written communication skills. In addition to managing marketing, customer service and sales to meet and exceed performance targets, the community manager is responsible for all operational and financial aspects of the property.

LOCATION

Charlotte, NC

POSITION AUTHORITY

The Community Manager will establish and maintain an environment of measured accountability for all on site team members – both office and service – including the Service Manager.

ESSENTIAL FUNCTIONS

Financial:

• Prepare annual budgets and income projections in a timely and accurate manner.
• Demonstrate ability to understand financial goals and statements, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Maintain accurate records of all community transactions and submit documentation thereof on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs).
• Generate necessary legal action, documents and process in accordance with State and Company guidelines.
• Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

Leasing:

• Project occupancy rates and develop leasing goals to maintain and/or sustain budgeted occupancies
• Ensure property is rented to sustainable capacity while growing revenue.
• Confirm that leasing staff gather information about market competition in the area and file.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Confirm that leasing staff techniques are effective in obtaining closing.
• Utilize marketing strategies to draw in and secure prospective residents.
• Represent the company in a professional manner at all the times.

Administrative:

• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Confirm all leases and corresponding paperwork are completed and input to leasing management software system accurately and on a timely basis.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Ensure current resident files are properly maintained.

Resident Retention:

• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Consistently implement policies of the community.
• Respond to resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Personnel Management:

• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
• Administer action plans consistently, and on a timely basis with performance problems.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Plan monthly/weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

Maintenance:

• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Assist Service Supervisor in creating and implementing and preventative maintenance schedule.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.
• Remain up to date and informed on new facility/amenity products, processes and systems to insure efficiency and cost savings for the property.
• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.