Community Manager Jobs

Are you a servant leader who is passionate about creating a supportive and nurturing environment both for your team and for those you serve? Are you naturally curious and always looking to develop meaningful relationships with those around you? If this sounds like you, this may be the perfect fit!

The Role

We are looking for a Community Manager to manage the day-to-day operations of one of our Active Adult 55+ communities. Reporting to a Regional Manager, this is an exciting opportunity to help us achieve our mission of building community for our residents and develop an amazing team. This position is located in Charlotte, NC 28269 at our Sage Highland Creek Community.

What You’ll Do…

• Supports sales activities including lead generation, qualification, tours, and closing; acts as a partner and back up to Sales Manager
• Develop strong personal relationships with residents; solicits feedback on an ongoing basis and strives to continually improve resident experiences
• Execute and perform activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
• Process applications, credit/criminal background screening; prepare leases and move-in packages to ensure a smooth resident experience
• Hire, train, develop, motivate and inspire a small team
• Keep team apprised of organizational updates and priorities
• Achieve established budgeted financial and operational goals including revenue, occupancy, expense management
• Establish and maintain high expectations for the upkeep of the property and swiftly addresses concerns
• Manage rent collection, rent increases, lease files, delinquent accounts, payment of invoices and evictions
• Achieve high resident satisfaction and retention
• Manage and lead all phases of on-site operations including budget management, resident communications, daily activities, management of maintenance and housekeeping teams

Qualifications

• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
• Self-aware and coachable
• Strong relationship building skills
• Naturally curious and always striving to improve
• Experience with lease-up properties preferred
• Experience with property management software (Yardi/RentCafe preferred)
• Skilled at navigating conflict
• A high school diploma and a minimum of 5+ years professional management experience preferably in multifamily housing, Active Adult, or hospitality
• Flexibility to work nights, weekends, and/or holidays when required
• Experience hiring, developing, and leading a team
• Possesses strong communication skills with a proven ability to build collaborative partnerships
• Experience maintaining financial records, managing budgets, and financial reporting
• Purpose driven and passionate about making a difference in other’s lives
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operation
• Proactive, solutions oriented and accountable
• Servant leader mindset

Some of the Reasons You’ll Love Working With Us

• Bonus opportunities
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
• Generous paid time off
• 401K retirement plan with robust employer match
• Purpose-driven culture; rewarding work
• Health, dental and vision benefits
• High employee engagement scores + Best Place to Work award recipient

“Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees in an attempt to present candidates. Such correspondence will be blocked and reported as spam.”

About Sparrow

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities and is now also embarking on a plan to develop “build-to-rent” communities with an exclusive, programmatic equity partner. Sparrow plans to begin developing conventional multifamily apartments in the near future.

Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US.

Equal Employment Opportunity Statement

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

If you’ve gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

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