Collections Supervisor Jobs

Overview
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Collections Supervisor. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big
Responsibilities

• Ensure that 10 calls per month are evaluated for each Loan Counselor in the department
• Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training
• Ensure the Collections staff is effectively counseling all delinquent borrowers
• Supervise daily operation of the Collections unit, ensuring compliance with departmental policies/procedures and applicable government, investor, and client regulations
• Receive and resolve customer complaints
• Perform duties related to staff development, such as performance evaluations, disciplining employees, and training
• Compile data and generate ad-hoc reporting for manager
• Supervise, coach, counsel and develop assigned staff
• Review the department’s collections activity, identifying trends and assessing unit effectiveness
• Coordinate work activities to achieve volume expected to meet operational requirements and recommend operational improvements
• Plan, direct, supervise, and evaluate workflow for the Collections Department
• All other duties as assigned
• Manage and maintain daily operations of Dialer campaigns
• Perform collection activity on accounts when subordinates have difficulty collecting
• Provide monthly summary to manager on departmental performance objectives
• Review and recommend foreclosure to the Default Management committee

Qualifications

• Bachelor’s Degree or equivalent work experience preferred
• Working knowledge of contact center database applications
• 3 years of collections work experience in the legal field, bankruptcy or default mortgage servicing, or general mortgage servicing required
• Knowledge of loss mitigation mortgage workouts (e.g., loan modifications, short sale, deed-in-lieu, and foreclosure)
• Excellent written and verbal communication skills
• Ability to resolve conflict appropriately
• High School Diploma or equivalent required
• Experience with Ensemble Pro dialer administration preferred
• Ability to solve problems with a sense of urgency by recognizing opportunities, understanding risks, and acting quickly to overcome obstacles and reach a solution
• A strong team player with a high level of professionalism and initiative
• Knowledgeable in scheduling and volume forecasting
• Ability to organize, prioritize, and allocate workload for optimum efficiency
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
• 5 years of supervisory experience preferred
• Strong negotiation, analytical, and problem-solving skills
• Experience utilizing DataViews for reporting preferred
• High level of proficiency with Microsoft Office products

Who We Are
LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Essential Functions
Basic job duties an employee must be able to perform with, or without, reasonable accommodation.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching Others How To Do Something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS

• Sitting up to 90% of time
• Walking and standing up to 10% of time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.