Collections Officer Jobs

Join Virginia Housing and help make a difference as a Collections Officer (evening shift).

This important role will serve as the primary point of contact for our mortgagors regarding their past due loans and be responsible for providing professional service to our borrowers; performing preliminary loss mitigation review to determine hardships and identify potential loss mitigation candidates. The Collections Officer will research and resolve inquiries by collaborating with internal and external partners, collect on all stages of delinquent accounts, and send out borrower assistance packages and default letters.

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

To be successful in this role you must possess:

• A few years’ of collections experience.
• A good working knowledge of GSE and Conventional default collections guidelines.
• Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
• Strong written and oral communication skills.
• Strong analytical abilities and active listening skills.
• High School Diploma, GED or equivalent vocational/technical training.

The ideal candidate would also have knowledge of mortgages, the Black Knight/LPS Servicing System and be bilingual.

Applications and resumes are accepted online only at http://www.virginiahousing.com/careers.

This position will close at midnight on 8/15/2023

Hiring Range: $51,562 - $67,030

A background check will be performed as a condition of employment.

Internal applicants

Please review relevant HR policy under 'Employment Practices' on the Zone before applying.

Apply through the Zone or at http://employees-virginiahousing.icims.com/.

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