Collections Manager Jobs

Position Summary/Objective
Manage the overall collections process while cultivating a positive work environment. Ensure all collection processes and procedures are adhered to and reported against in a timely, accurate and efficient manner for the Portfolio Management and Executive Management Teams. Sustain excellent levels of customer service in collections both with external residents and internal employees. Maximize collections percentages. Review, monitor and approve all delinquent accounts prior to being placed with Collection Agencies and Attorneys.
Essential Duties And Responsibilities

• Approve accounts for eviction filings with Attorney’s per market.
• Provide timely and relevant analytical information when requested from Director and Property Management Team
• Generate aging reports for PMs to utilize for collections in each market.
• Provide documentation requested for debts placed with collection agency.
• Monitor the Company’s Portfolio to ensure open receivables are properly controlled and collected.
• Adhere to payment methods within Company policy.
• Approve timecards in UKG for clerical staff.
• Provide superior customer service for residents and internal departments.
• Coordinate all correspondence for delivery with couriers in each market (when applicable).
• Pursue collections on all delinquent accounts to increase revenue.
• Manage the Collections team in specified region.
• Approve accounts for turnover to an outside collection agency.
• Weekly updates for all markets based on dashboard reports

Minimum Qualifications (knowledge, Skills And Abilities)

• Experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)
• Must possess exceptional organizational skills.
• Attention to detail and willingness to follow proper policy and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITY
This position manages clerks within one region in the department and is responsible for the performance management and hiring of the employees within that region
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job.  If your experience is close to what you see listed here, please still consider applying.  Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.  Please let us know if you require accommodations during the interview process.
  
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.  We are also a Drug Free Workplace.  Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.
ExperienceRequired

• 2 - 4 years: Collections
• 2 - 5 years: Management

Preferred

• 3 year(s): Customer Service

EducationPreferred

• Bachelors or better

SkillsRequired

• Time Management
• Excellent organizational skills

BehaviorsRequired

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them

MotivationsRequired

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks