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Club Manager Jobs
Company | Planet Fitness |
Address | San Jose, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-12 |
Posted at | 11 months ago |
Job Summary
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Check members into the system.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
- Schedule staff and ensure all shifts are covered.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Backup support for any employee who is absent.
- Ensure prompt opening/closing of gym.
- Involved in all front desk related activities including:
- Staff Management
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
- Ensure safety of employees, members and club property.
- Take prospective members on tours.
- Authorize expenditures and refunds. Make bank deposits.
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives and Trainers.
- Administration and processing of payroll.
- Determine and communicate equipment repair in a timely manner.
- Track statistics and reports (weekly, monthly, annually).
- Prepare all HR related forms and send to Payroll Team.
- Facilitate all member requests, issues and questions.
- New member sign-up.
- Experience working as an Assistant Manager at Planet Fitness.
- Strong problem resolution skills.
- Exceptional leadership, diplomacy and listening skills.
- Hard working, enthusiastic and energetic!
- Current CPR Certification required.
- Basic computer proficiency (Microsoft Suite).
- Superior customer service skills, preferably in the fitness industry.
- High school diploma/GED equivalent required.
- Open Availability.
- Must be 18 years of age or older.
- Will occasionally encounter toxic chemicals during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Continual standing and walking during shift.
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