Clinical Talent Experience Manager (2023-2816)

ProLink is an innovative staffing organization that delivers premier workforce solutions throughout the United States. As a people-centric and results-driven business, we strive to provide a world-class experience to every member of the ProLink Family — our clients, external talent, and internal team. With this mission at the forefront, we have experienced tremendous growth in the past several years. We are continuing to expand and diversify our talent throughout the country, and we have implemented a 3-year strategic plan to ensure our future growth remains sustainable and aligned to our values. Today, ProLink is a permanent Virtual-First organization. We are committed to intentional connectivity and an energy-positive culture to ensure every member of the ProLink Family has the opportunity to succeed personally, professionally, and financially today and tomorrow.

JOB SUMMARY

The Clinical Talent Experience Manager role is within ProLink’s Workforce Solutions organization. This position partners with internal teams, clients, and clinical external talent on assignment to promote clinical excellence, engagement, and retention.

ROLE AND RESPONSIBILITIES

• Support the development of ProLink’s clinical concierge model and services to achieve company and clinical objectives

• Serve as a resource throughout the organization and with clients to advance and improve the practice environment supporting clinical excellence

• Manage development of recruitment, engagement, performance management, and retention programs, including the expansion and enhancement of existing loyalty program

• Utilize appropriate sources of data and technology to make decisions and proactively mitigate risk

• Evaluate and measure adherence to safety and quality standards, includes providing inputs for board reporting and follow up

• Support internal teams to reach engagement and fulfillment goals

• Improve and enhance visibility of talent retention data to drive action planning and achievement of desired outcomes

• Partner with Sales team to conduct Quarterly Business Reviews for dedicated group of clients

• Participate in leader on-call schedule in partnership with compliance and support teams

MINIMUM POSITION QUALIFICATIONS / EDUCATION

• Bachelor’s degree in nursing, health care administration, or related field or equivalent work experience

• 5+ years of nursing experience

• 5+ years of progressive leadership experience in HR, healthcare administration, nursing, or related field

• Current RN licensure in candidate’s home state

• Ability to travel at least 25%

• Evidence of career progression in nursing, education, and leadership in a healthcare setting

• Evidence of project design, implementation, and evaluation and a demonstrated ability to manage change while producing key business results

• Knowledge of healthcare industry, strategy, financing, and operations

• Demonstrated ability to work in an all-remote environment, showing independence and autonomy yet able to collaborate with subject matter experts (SME) as needed

• Demonstrated ability to build and maintain a strong working relationship with operational leaders

• Excellent written and oral communication skills to include assessment of needs, negotiation, decision making, influence, change management, and conflict resolution

• Strong systems thinking and problem-solving skills, along with coordination of efforts among internal team members

• Adaptable to balance multiple priorities, meet tight deadlines, and take accountability for deliverables

• Proficient in Microsoft Office

PREFERRED QUALIFICATIONS / EXPERIENCE

• Exposure to healthcare concierge models and delivery methods

• Staffing industry experience

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.