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Clinical Support Specialist Jobs
Company | Arine |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-14 |
Posted at | 10 months ago |
Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure that individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Non-optimized medication therapy results in more than $520 billion of waste, avoidable harm and hospitalizations each year. Arine solves these issues through our software platform, combining data science and clinical expertise to develop personalized care plans for patients and their care teams. Arine is committed to improving the lives of patients. Backed by leading healthcare investors and collaborating with top healthcare organizations, we provide and facilitate clinical interventions that lead to significant health improvements for patients.
- Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
- Accurate record keeping in Arine's software platform
- Undertaking other assigned projects
- Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
- Obtaining patient information required for clinical interventions
- Preparing and mailing patient educational materials and other necessary items as needed
- Assisting with obtaining referrals and authorizations
- Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
- Obtaining provider contact information to facilitate the delivery of clinical interventions
- Identifying potential medication-related and health-related issues and escalating them to the pharmacist
- Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
- Participating in process improvement meetings and team meetings to optimize workflows
- Knowledge of basic medical terminology and medication names (brand and generic)
- A team player mindset with the ability to work independently
- Excellent written and oral communication skills
- Ability to prioritize effectively and work in a fast-paced environment
- Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
- A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
- Bilingual proficiency is ideal
- Experience in an ambulatory care setting, including taking medication histories
- Experience working in a busy healthcare environment
- Experience with other electronic medical records
- A stable high-speed internet connection for telephonic work
- An established private work area that ensures information privacy
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