Clinical Support Medical Assistant

Under the general supervision of the Director of Clinical Services, Quality and Risk Management promotes patient care coordination for MedLink Health Center(s) by initiating referrals, scheduling appointments, communicating with insurance companies, answering patient calls and inquires and facilitating appropriate communication between providers, specialty providers, and patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following):

• Schedules appointments for patients and/or sends documentation for scheduling as necessary.
• Communicates with provider any gaps in patient care including follow-up, missed appointments, declined appointments, etc.
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations
• Documents complete information in referral log for follow-up tracking.
• Routinely follows-up with patients and/or referral source to confirm patient has completed appointment and ensure consult notes have been received from referral source. Notifies supervisor of any difficulties in obtaining consult notes or results.
• Manages referral inbox, follow up box and closes the referral loop for HIV and HCV linkage to care.
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
• Completes insurance verifications or prior authorizations as necessary to assist patient with referral process.
• Other duties as assigned
• Answers all telephone calls promptly in a polite and professional manner
• Works with Chronic Care Management staff to refer patients as needed
• Assists with coordination of care by initiating referral orders sending requested documents, orders, or records for patient to requesting provider
• Reviews appointment information; date, time, location and provider name with patient
• Participate in team and staff meetings as required or requested

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition to Required Education & Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Medical Assistant Certification with at least one year of experience/exposure to medical records.
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Extremely dedicated in providing outstanding customer/patient service
• Strong computer skills with Microsoft Excel experience preferred

Job Posted by ApplicantPro