Clinical Care Navigator (Lcsw, Lmft, Lpc) - Overnight Hours

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

What you'll be doing

• Assist with onboarding and mentoring new team members.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Provide in-the-moment clinical support to members during inbound and outbound phone calls.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Participate in staff meetings, case consultations, and trainings.

What we expect from you

• Motivated to go above and beyond for members to provide a high-touch experience.
• Able to multi-task and context switch!
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Acknowledge and embrace diversity and inclusion.
• Minimum of 2+ years of direct clinical care experience.
• Excellent listening, written and verbal communication skills.
• LCSW, LMFT, LPC, or licensed psychologist.

Why you'll like working at Spring Health

• Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
• Big mission: we're revolutionizing the mental health industry
• The challenge: make a big impact by joining a fast-growing team in its early stages
• High caliber team: make an impact on something that truly helps people alongside an incredible team
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The target salary range for this position is $33.33-$42.3 per hour, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
• You will be challenged to set and protect your own boundaries
• You will be held accountable to an exceptionally high bar and impact
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact

And…

• You will experience transparency, integrity, & humility from leadership
• You get to be part of a winning team that opens doors in the future
• You get to be surrounded by some of the brightest minds in the field
• You will be empowered to constantly challenge the status quo
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get the space to experiment & innovate
• You get to learn and grow at an extremely accelerated pace
• You will become more resourceful and resilient

Benefits provided by Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Flexible paid time off in addition to 12 paid holidays throughout the year
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents

Supporting you and your family:

• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• 4-4.5 months of fully paid parental leave
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Creating a culture you can thrive in:

• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• $200 per year donation matching to support your favorite causes
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.