Clinical Assistant Jobs

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Assist the certified and/or licensed practitioner in providing patient care services specific to their discipline by fitting selected orthotic and/or prosthetic devices under indirect supervision*and performing other assigned tasks. The Clinical Assistant will work under the general direction of the ACM/CM or his/her designee.

Principal Duties and Responsibilities (Essential Functions)

• Indirect Supervision This level of supervision does not require the supervising credentialed individual to be on site however they must be available for consultation throughout the patient care process. The supervisor must review the results of care and the documentation of the services rendered by the supervised individual and is responsible for countersigning within 15 days all entries in the patient’s clinical record.
• Provide patient follow-up for selected orthotic and prosthetic patients.
• Evaluate selected orthotic and prosthetic needs of patients, measure, cast, fit, and adjust devices.
• Perform shipping, receiving, and monitoring of inventory and other clerical tasks.
• Complete and maintain accurate documentation of patient care provided.
• Contact vendors to order prosthetic and orthotic materials
• Assist practitioners with patient care.
• Provide alterations to the fitting of orthotic and prosthetic devices.
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks.
• Perform selected patient care procedures.

Additional Responsibilities

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Maintain a clean, safe and orderly work environment.
• Assistants who have obtained professional certification (Orthotic Fitter/Prosthetic Assistant) and received supplemental internal training may be asked to support the provision of hospital based post-operative care.
• High School Diploma or GED required
• (ABC/BOC) certification required.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with blood borne and Occupational Safety and Health Administration (OSHA) requirements.

Knowledge and Skill

• Ability to work effectively as a team member.
• Hand skills necessary to use laboratory tools safely and effectively.
• Knowledge of biomechanical principles.
• Good interpersonal, oral and written communication skills for reporting information to patient and staff.
• Willingess to consult certified clinician during patient care, as needed
• Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines.
• Ability to follow written and verbal directions.

Employees working at least 20 hours per week are eligible for the following benefits

• 401(k)
• Floating Holiday
• Free employee assistance program
• 8 hours of paid time to volunteer in your community
• Life Insurance
• Dental Insurance
• Full-time employees are also eligible for short-term and long-term disability insurance
• 8 Paid Holidays per Year
• Health Insurance
• Competitive Pay
• Paid Sick Time Off
• Dependent Care Flex Spend Account
• Medical Flex Spend Account
• Paid Vacation Time Off
• Vision Insurance

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service. Typical responsibilities include scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.

• Managing incoming phone calls
• Obtaining insurance authorization
• Responsible for patient appointment scheduling
• Daily document research on an electronic health/medical record system
• Providing financial counseling for patients and posting over the counter (OTC) payments
• Scanning and filing patient documents and ensuring complete and accurate information
• Creation of new patient charts and maintenance of patient records

Minimum Qualification

• Requires less than 1 year of customer service, administration or related experience.
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• High school diploma or GED required.

Preferred Qualifications and Experiences

• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Associate's degree.
• Basic administrative math accounting skills.
• At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
• Ability to type 40 correct words per minute.
• At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).

Physical Requirements

• Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.
• Foster open collaboration and constructive dialogue with everyone around you.
• While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Ability to work with physically challenged individuals.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast paced environment.
• Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
• Continuously innovate new solutions, influencing and responding to change.
• Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
• Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
• Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
• Keep the patient at the center of everything that you do, building lifelong trust.

Employees working at least 20 hours per week are eligible for the following benefits

• Health Insurance
• Paid Vacation Time Off
• Life Insurance
• Dental Insurance
• Paid Sick Time Off
• Free employee assistance program
• 8 Paid Holidays per Year
• Dependent Care Flex Spend Account
• Competitive Pay
• 8 hours of paid time to volunteer in your community
• Full-time employees are also eligible for short-term and long-term disability insurance
• 401(k)
• Vision Insurance
• Medical Flex Spend Account
• Floating Holiday