Safe Ride Support Specialist

Who We Are
HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 450 school districts, charter schools, non-profits and government agencies, and busy families to get kids where they need to go.
With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school on a bus every day. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient, and ripe for disruption.
We create personalized transportation solutions from one to many, and everything in between.
We’re a Company With Heart
Our partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.
We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.
We’re an awesome place to work
Our company culture has been well-recognized — HopSkipDrive has been named Fast Company Most Innovative Companies, Best Places to Work lists from Built in LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO, and Best CEOs for Women lists.
We’re growing rapidly
Founded by three moms as a solution to their own transportation challenges, we now serve 12 states and 22 metros across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $100M in funding to date.
Who You Are
You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday.
At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
As a CareDriver Operations Specialist, you’ll gain critical hands-on experience in a fast-growing and quick-paced environment. You will be the driving force behind ensuring every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver.
You’ll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world. You’ll work on the front lines to maintain a healthy marketplace by ensuring compliance to increase the readiness of CareDrivers and future CareDrivers to support demand in multiple markets. You have an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude.
Your Primary Responsibilities & Qualifications

• Process CareDriver profile changes
• Partner with Operations Associates to prioritize efforts where drivers are needed most.
• Pause, reactivate and offboard CareDrivers
• Demonstrated ability to work independently and remotely.
• Excellent communication skills
• 1+ years of Operations experience at a high-growth company.
• Drive to excel in everything you do.
• Proficiency in Excel, Word and Google Docs a plus.
• Ensure local business licenses are maintained
• Request, review and verify submitted compliance documents
• Process CareDriver advanced qualification documentation
• Utilize continuous monitoring systems to enroll & un-enroll CareDrivers

Equal Opportunity Employer
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.