Client Experience Partner Jobs

Experience and comfort using customer-relationship management software

Manage clients who come in for service appointments

Coordinate with vehicle technicians to ensure seamless client experience from start to finish

Manage appointments including scheduling, communication, and payments

Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)

Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.

Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal

Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology

Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.

7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level

Relevant start-up, technology, and contact center experience

Leads project and change management responsibilities related to projects spanning multiple business units and functions

Progressive experience in program management or portfolio management for a large, global company: 10 years

Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional programs, projects and activities.

Ensures partners adhere to legal and operational compliance requirements

Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions

Manage large teams both reporting direct or indirect

Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.

2+ years previous experience in clinical research, recruitment, or healthcare administration; or advanced healthcare degreee or certification.

Collaborate with Patient Experience team to plan and facilitate community outreach events.

Assess the eligibility of patients based on predetermined criteria and protocol requirements.

Excellent communication and interpersonal skills to engage with diverse populations and healthcare professionals at all levels.

Willingness to learn and develop problem-solving skills to address quality issues and propose solutions.

Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.

Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal

Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology

Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.

7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level

Relevant start-up, technology, and contact center experience

Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.

Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal

Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology

Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.

7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level

Relevant start-up, technology, and contact center experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Research and answer client inquiries; discuss products and rates.

Perform safe deposit box services.

Research and verify account information and resolve problems for clients as necessary.

Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws.

Accept deposits, verifying cash and endorsements, and issues receipts.

Leads project and change management responsibilities related to projects spanning multiple business units and functions

Progressive experience in program management or portfolio management for a large, global company: 10 years

Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional programs, projects and activities.

Ensures partners adhere to legal and operational compliance requirements

Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions

Manage large teams both reporting direct or indirect

Experience with management consulting on organizational development, coaching, professional leadership development, conflict resolution and/or cultural change management

Experience with human capital management consulting, strategy development, learning and development, and/or facilitation

Understanding of Microsoft Suite of Products, CRM systems, Project Management software, Adobe products, Virtual Meeting platforms in a PC environment.

Leading a team to achieve project goals, meet contractual requirements and client expectations within the firm's quality standards

Developing an approach and related project plan to meet contract requirements and client expectations

Prioritizing and delegating work to teammates to meet contract requirements and client expectations

Experienced and capable to utilize functional and technical skills to learn multiple systems.

Due to a remote work environment, a dedicated workspace and an internet connection of 100 MB is required.

2+ years' experience in Customer Service

Ability to multi-task, set priorities and manage time effectively.

Job Title: Client Experience Representative

Ability to handle challenging customer interactions.

Participate in cross-sell campaigns as identified by Management.

Proven relationship-building skills and experience maneuvering internally within a large corporation and externally within a client organization.

Advanced knowledge in assisting and advocating for client completion of Project Workbooks, RFQs and Pre-Qual docs.

Q2, banking or banking software experience

Exceptional level of knowledge of company products and services and may be tasked with introducing new products.

Hybrid & Remote Work Opportunities

Experience with conflict resolution management techniques

Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)

Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships

Offers will be reflective of the candidate’s location and experience.

Maintain and upkeep knowledge of SpotOn products, services, and policies

Other duties as assigned by the supervisor or manager

the leading platform connecting people with disabilities to government benefits.

You have completed a socially-focused, hands-on internship or have significant volunteer experience.

You have experience using Salesforce and/or Front.

$1,000 reimbursable stipend for education and training outside of work

You have a Bachelor's degree from a top four-year university with strong academic performance.

You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.

Experience formulating solutions with proven superior problem-solving skills for devising and implementing strategies involving quantitative analysis, conceptualization and communication of solutions

Demonstrates thorough understanding of LeasePlan products and services, benefits and limitations and how they work most effectively within customer environment.

Facilitates consistent cadence of touch points with key account team members and cross functional teams (Ops, Finance, IT, etc).

Other duties and responsibilities assigned.

7+ years customer support experience and 5+ years servicing strategic accounts in customer facing roles or equlivent.

Electric vehicles and/or fleet experience a plus. Customer experience in fleet industry with expertise in customer experience journeys.