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Company | State of Iowa - Executive Branch |
Address | Ottumwa, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-08-05 |
Posted at | 9 months ago |
- Troubleshoots problematic situations to find innovative solutions to present to administration and the supervisor. Confronts crisis situations and high stress situations in a calm and orderly manner. Maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office.
- Within an office environment, provides Division support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment and adherence to agency formatting of timely response or communication. Interact with employees and customers in a positive customer service manner to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone, or walk-ins to the local office.
- Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and draws accurate conclusions.
- Frequent interaction with law enforcement, medical/mental health community partners, schools, etc.
- All cases assigned to persons in this position require home visits, detailed interviews, and thorough narrative documentation.
- This position will be required to work or be on standby during nights and weekends on a rotational basis.
- Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data.
- Interacts in a team environment to manage group processes, facilitates, and encourages cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals.
- This position requires the ability to apply Iowa Code, agency policy, and sound professional judgment to highly complex situations involving crises and or chronic abuse or neglect.
- Assess the ongoing risk to children, develop safety plans, assess the strengths, and needs of the child and family, and make recommendations to various county attorneys and courts.
- The ability to speak more than one language. Please list any additional languages you speak in your application.
- Excellent judgment and communication skills and the ability to provide good written documentation in a timely manner.
- The ability to use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
- The ability to develop case plans, use critical thinking skills, prioritize work and work under pressure.
- Strong observational and analytical skills, as well the ability to respectfully engage families as partners in planning for safety and establish a working relationship with families.
- Flexible Spending Accounts
- Paid Holidays (9 days/year)
- Iowa Public Employees' Retirement System (IPERS)
- Vacation Leave
- Sick Leave
- Health, Dental and Vision Insurance
- Life Insurance
- Long-Term Disability Insurance
- Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
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