Chief Operating Officer (Must Have Contact Center Ebidta And Cagr Accountability) - New

BlackBeltHelp.com is looking for a Chief Operating Officer that has background in Contact Centers and in Artificial Intelligence:

Responsibilities and Duties

Leadership:

b. Lead and manage BlackBeltHelp within the parameters established by the Board.

c. Ensure that BlackBeltHelp achieves and maintains a high standard for its product and services.

d. Creating an inspiring team environment with an open communication culture.

e. Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.

f. Foster a corporate culture that promotes the highest ethical practices and encourages individual responsibility and accountability.

g. Ensure compliance with BlackBeltHelp's policies and practices.

Operations:

a. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

b. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

c. Oversee overall financial management, planning, systems and controls.

d. Interview, hire and train employees. Participate in appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

e. Interview, hire and train employees. Participate in appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

f. Develop and implement tools to track forecasting, pipeline management, and key account level metrics to support the success of the sales function.

g. Manage P/L for the company and have monthly meetings with the board.

Product:

a. Managing from concept, to design, sample production, testing, forecast, cost, mass production, promotion, support, and finally product end of life.

b. Delivering the operating plan: achievement of growth objectives including revenue, profit and return on investment for all the channels/categories of business and/or key customers.

c. To set the long-term vision and strategy for your company’s products.

d. Managing and heading the Product Support, Devops, Engineering and the Product Management Teams.

e. Hire and train the VP’s of each of these teams.

f. Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.

g. Direct, review, and approve product design and changes

Marketing, Sales & Customer Success

a. Build, lead, and inspire a growing sales and business development team to deliver profitable growth, as well as implement a CRM tool(Salesforce).

b. Monitor development of thought leadership marketing campaign and digital assets, coordinating content development, digital asset development teams and sales teams.

c. Design the strategy for fulfillment and management of agreements, define process, and organize sales, setup, and ongoing monitoring to ensure success.

d. Developing and managing sales/marketing operating budgets.

e. Developing and implementing strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services. Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.

f. Monitoring competitor products, sales and marketing activities.

Requirements:

a. Bachelor's Degree Required; Advanced Master’s Degree strongly preferred.

b. Proven track record of Operations in a fast-scaling technology company. Knowledge of cloud-based SaaS experience is required.

c. Seniority: 10+ years of leadership experience.

d. Ability to lead the Company through the transition from early stage to mature stage. Desire to work in a dynamic start-up, and be effective resolving ambiguities. Must be able to transition seamlessly from strategic level vision creation to day-to-day tactical operations. Must have sharp focus to end goals.

e. Experience building teams from scratch or scaling organizations is a must.

f. Ability to think creatively and be resourceful.

g. Demonstrated ability to set priorities, be flexible and manage multiple projects simultaneously. h. High intellectual capacity, particularly in an analytical and strategic context.

i. Strong problem solving and creative skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

j. Ability to effectively present information and respond to questions from clients and customers.

k. Strong PC and business systems knowledge.

l. Excellent interpersonal skill