Live Chat Agent Jobs

Saied Music company is seeking a friendly Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and technical support to our clients via live chat. You will work closely with our Sales and Support teams to ensure that our clients have a positive experience and remain satisfied with our services. This is a great opportunity to work in a fast-paced and innovative environment in the computer networking industry.

• Schedule appointments for Sales and Support teams, if necessary
• Continuously expand knowledge of computer networking and related products and services to better serve customers
• Resolve customer issues and complaints to ensure satisfaction
• Provide technical support and troubleshooting assistance to customers
• Respond to customer inquiries via live chat in a timely and professional manner
• Update customer information in our database
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Requirements

• Proven customer support experience or experience in a similar role
• Ability to multitask and prioritize tasks effectively
• Familiarity with computer networking and related products and services
• High school diploma or equivalent, college degree preferred
• Excellent written and verbal communication skills
• Flexibility to work various shifts, including evenings and weekends
• Ability to work independently and as part of a team

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Work From Home
• Family Leave (Maternity, Paternity)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Health Care Plan (Medical, Dental & Vision)