Central Billing Office Director- Medical

Position Summary

The Details

• Compile, analyze, and present monthly accounts receivable reports in coordination with CBO Manager and/or Supervisors
• Plan and coordinate special accounts receivable projects
• Evaluate operational, procedural and personnel situations and identifies appropriate solutions based on a thorough understanding of business conditions, corporate objectives and policies, strategic customers, and the long-term impact of implementation
• Lead staff including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions
• Develop and monitor CBO staffing model and staffing
• Increase the use of available technology in the order to improve cash process
• Participate in State Workers' Compensation bureau meetings, keeping appropriate leadership team members aware of reimbursement rules and fee schedule initiatives
• Monitor adherence to the budget and overall expense control
• Communicate with CBO, local and regional leadership teams on pertinent accounts receivable issues
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Develop direct relationships with payers and employers to promote positive working relationships
• Implement policies to verify the integrity and control of the accounts receivable system data efficiencies

Education/Credentials

• Bachelor's Degree in accounting, finance or business administration, or equivalent job relevant experience and/or education
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

Job-Related Experience

• Customarily has at least five years leading accounts receivable
• Customarily has at least ten years of experience in finance roles of increasing scope and responsibility
• Accounts receivable experience in healthcare industry with multi location practice preferred

Job-Related Skills/Competencies

• Strong managerial, planning, and organizational skills
• Ability to work under tight time schedules and handle multiple tasks
• Ability to communicate effectively and tactfully, both verbally and in writing, with all levels of personnel
• Able to lead cross-functional projects
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Problem solving skills
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Experience with computerized accounting systems
• Proficient in Microsoft Word and Excel
• Effective team building skills
• Leadership qualities with influencing and negotiating skills
• Consistent record in creating, implementing, and improving AR processes and procedures
• Strong customer service and communication skills
• Ability to develop and lead a professional staff in a dynamic fast paced environment
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

Employee Benefits

• Colleague Referral Bonus Program
• Paid Time Off & Extended Illness Days Offered
• Life & Disability Insurance
• 401(k) Retirement Plan with Employer Match
• Tuition Reimbursement
• Employee Discounts
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Commuter Benefits
• Dependent Care Spending Account

Concentra is an Equal Opportunity Employer, including disability/veterans