Cashier Receptionist - Optic

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

• Explaining co-pays/applicable fees
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Maintain the patient will-call area box if applicable
• Reception, Check-ln, Check-out (where applicable)
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Order Health Plan cards as needed.
• Cash Handling, Reconciliation and Deposit
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Use notes function where applicable to document prepayments
• Use correct procedures to document and report discrepancies
• Determine patients membership/benefits according to the benefit display
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Follow appropriate patient registration/check-in policies and procedures
• Obtain a patient medical record number when necessary
• Manage electronic in-basket
• Obtain, secure, and ensure sufficient denominations to provide change.
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Comply with all applicable cash handling policies and procedures (see reference list)
• Communicate with clinical and business office staff as needed
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Other
• Direct patients to appropriate area after the check-in process is completed
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Greet and assist patients that present
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Initiate and complete required forms for all appointments per policy.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Working towards positive operational outcomes.
• Providing facility directions
• Assist patients by :
• Handle cash according to the Cash Handling Responsibility Agreement
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Collect co-pays and fees. Inform patients of available payment options.

• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), and Optical Point of Sale System (OPOS).
• Communicate with Regional Optical Services and Medical Center department staff as needed
• Hours subject to change with short notice
• Answer telephones
• Must be able and willing to work additional hours as needed up to 40.
• Use comment fields when appropriate to document refunds, write-offs, and special circumstances/situations
• Perform other duties as required.
• Must be able and willing to travel to all other facilities within 50 miles based on operational needs.
• Complete contact lens reorders when appropriate
• Create patient orders/sales as necessary, for example (but not limited to) workers compensation, Medi-Cal, Medicare, etc.
• Travel/Schedule

Grade 03

6 months work experience.
One year recent cash handling and cash reconciliation required.

• High School Diploma/GED.

• N/A

• Basic knowledge and use of computer and computer keyboard
• Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.
• Communicate with health care providers, staff, patients and visitors.
• Knowledge of computer and computer keyboard.
• Passing of a PC skills assessment
• Professional phone etiquette
• Ability to read and follow instructions, short correspondence, and memos.
• Must be willing to work in a Labor Management Partnership environment.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.

• Type 35 wpm
• Proven communication skills with health care providers, staff, patients and visitors, both verbal and written, required.
• Demonstrated ability to handle heavy telephone volume in a prompt and courteous manner, required.

• One year experience within the last 2 years in basic computer skills preferred.

PrimaryLocation : California,Scotts Valley,Scotts Valley Medical Offices II
HoursPerWeek : 20
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri 8:30AM to 12:30PM
WorkingHoursStart : 08:30 AM
WorkingHoursEnd : 12:30 PM
Job Schedule : Part-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A01|SEIU|United Healthworkers
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Scotts Valley Medical Offices - Optical Dispensing-Glasses - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.