Cash Offer Support Representative

RumbleOn is seeking energetic and positive individuals to be the front lines of our growing company. Our Cash Offer Support Team are sales, negotiation, and customer service pros The ideal candidate will be an exceptional listener, great problem solver, is an ACE ON THE PHONE, and has worked in a performance based sales position before. They have dealt with automotive finance, acquisitions, or sales. You pride yourself on delighting guests with an experience that exceeds their expectations always. If that sounds like you, apply today!
RumbleOn buys and sells motorcycles, cars, and trucks via the internet. We provide an experience to our guests that is unparalleled, ensuring they always feeling important, well taken care of, and happy. And that means educating them or assisting them with whatever they are calling for, whether a question on their appraisal, financing, technical support issues, or a question about a title. Our team fields calls for acquisitions, but may also get calls for other departments. We offer a fun, relaxed, supportive work environment that you are sure to feel comfortable in. Passion for motorcycles, cars, and trucks would be a plus!
Responsibilities

• Interact with our guests via telephone, chat, text, and email. Majority of this position is outbound calls to touch base on our Cash Offer prospects about their vehicle or motorcycle appraisal/valuation. You are calling to overcome any objections they may have to the value of their cash offer, explain how we came up with the value, and make them comfortable. This is where the salesmanship quality is important.
• Explain vehicle valuations to prospects over the phone, and overcome objections/concerns.
• Work with team members to problem solve, if necessary, in order to efficiently address a guest’s needs
• Work in multiple software systems while explaining the guests their cash offer value, how we arrived at that number, why we are different to do business with, etc.
• Answer questions, provide information, and guide customers through the process of selling their motorcycle or vehicle to us.
• Follow up on missed communications daily and meet outbound call expectations (we do expect go getters in this position who are not scared of the phone and follow-up)
• Educate yourself on our products, inventory, process, and policies so that you can properly guide guests through our process seamlessly
• Provide an exceptional customer experience to every guest every time.
• Answer guest questions accurately, openly, honestly and if you can't, an honest effort to ensure you get the answer from the right source (no matter what they need).

Requirements

• Available to work a flexible schedule of any day of the week, including some evening and weekend shifts
• Professional appearance and work ethic.
• Awesome multitasking skills and doesn't get flustered easily
• Persistently Patient with a can do attitude
• High sense of urgency and attention to detail
• Minimum of 2+ years experience in a high volume call center, preferably automotive, powersports, automotive finance, sales, or acquisitions.
• Ability to use software systems, data, and our company benefits simultaneously to provide supporting evidence on our vehicle valuations.
• Past experience in Automotive, Powersports, automotive financing, or motorcycle acquisitions/evaluation preferred.
• Excellent communication skills-verbal and written
• Minimum of 4+ years in a Sales positions required. This position is heavy in outbound calls and overcoming objections.
• Attention to detail and organized
• Computer and Phone savvy (email, text, and phone guru with guests)
• Able to think and act on your own accordingly
• High School Diploma

BONUS SKILLS/EXPERIENCE (Not Required, But Highly Desirable)

• Bi-lingual is a plus!
• Bachelor's Degree

Benefits
What RumbleOn Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Training and Support from an awesome team!
• Close knit, open, inviting startup environment where you can make your mark and where your ideas are heard!
• The opportunity for growth and a solid long term career...we promote from within!!
• Competitive Vacation/PTO (10 PTO days year )
• Performance based bonus allowing you to make additional cash above and beyond your salary!
• Volunteer Time Off
• Employee discounts on purchases
• And more…
• Healthcare, Dental, & Vision Insurance (RumbleOn pays a very generous portion of medical premiums!!)
• $42,000 base salary plus bonus plan to reward you on closing deals
• Fun company events
• All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*