Case Manager Team Lead

Help at Home is hiring a Care Supervisor Lead!

Help at Home is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and sagely within their homes and communities.

The Care Supervisor Lead is responsible for all necessary organizational, administrative and professional support for assigned clients and their caregivers and provides team leadership for assigned team of Care Supervisors. The Lead is responsible for maintaining positive Client and Caregiver relations and demonstrating respect, efficiency, and good communications both internally and externally.

Essential Duties and Responsibilities:

• Receives client and/or caregiver calls and handles routine issues, documenting each contact. Escalates complaints, problems or complex issues to the Care Manager.
• Performs other job-related duties as assigned
• Issue resolution for all cases requiring management intervention.
• Training current and new Care Supervisor team members and ensuring all roles and responsibilities are understood and met.
• Tracks the receipt and expiration date (if any) of insurance, certifications and training.
• Participates in after-hours on-call rotation as an industry quality assurance requirement.
• Consistently maintains the confidentiality of client, caregiver, and agency information
• Maintains knowledge of legal and regulatory requirements including professional licenses, training, background checks, etc.
• Compliance reporting and maintenance for all caregivers and clients.
• Client Request
• Conducts 60-day consumer interviews. Initiates contact with clients and records health status, treatment progress, whether there are children in the home, and client satisfaction with caregiver and Care Supervisor services.
• Leading team meetings to encourage, motivate, and hold team accountable for actionable goals.
• Staffing all unassigned shifts for your team to include but not limited to:
• Call outs
• Gathers and inputs their phone numbers, home address, auto license number, etc.
• Act as the default backup for Care Supervisors when team members are absent or unable to work including but not limited to the task of the On-Call job duty.
• Oversees a team of assigned Care Supervisors. Quantity and specific members of this team may change at any time with or without notice. Oversight to include but not limited to:
• Coordinate Care Givers' schedules to ensure that client service is maintained.
• Creates and maintains a database system for all important information relative to assigned Care Givers/Clients

Required Skills/Abilities:

• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Strong problem-solving skills.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Excellent organizational skills; ability to multitask and manage multiple responsibilities.

Education and Experience:

• At least 18 years of age.
• Intermediate level computer skill with creating and modifying documents using Microsoft products
• At least three (3) years of experience in health care, preferably in home health; two (2) years supervisory experience.
• Medicaid, Waiver and Home Healthcare experience preferred.
• Bachelor's degree in Social Work, Psychology, or other related discipline required.
• Prior office experience, including experience with organizing information and working with databases.

Management Authority:

• Directs work of other associates.
• Trains other associates.

Physical Requirements:

• Ability to communicate effectively and clearly with others to exchange information.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to move, transport, or position up to 50 pounds.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather.