Call Center Representative Jobs

Lexus of Madison is searching for an addition to our Service Scheduling Team. Typically referred to as a business development center (BDC) our team answers incoming service calls for East Madison Toyota & Lexus of Madison. Our team works closely together supporting each other to answer customer questions and provide great customer service.

If you enjoy working collaboratively, like offering great customer service and are great on the phone, apply for the BDC Rep position at Lexus of Madison.

JOIN OUR TEAM
Imagine working in a professionally and financially satisfying job where you can make a positive impact on our organization and customers every day. As a Call Center Representative, you will answer incoming service calls, record, and relay basic vehicle information, offer price quote ranges for services requested, schedule appointments, answer basic maintenance questions, make outbound confirmation calls, and connect customers with service advisors.

WHAT WE HAVE TO OFFER

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Fortune 500 company, ranked among the "World's Most Admired Companies" by Fortune Magazine
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.
• Hourly rate plus the opportunity to earn extra in performance-based bonuses.
• 2022 Automotive News " Top 100 of the Best Dealerships to Work For."

WHAT WE ARE LOOKING FOR

• Ability to work well in a close working team environment.
• Strong typing skills, comfortability working on a PC, good memory.
• Reliability, punctuality, friendliness, enthusiasm, with a positive "team-player" attitude.
• Genuine interest in providing exceptional customer service.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Excellence: Provide an unparalleled level of expertise to help customers book an appointment, answer service related questions.
• Commitment: Ensure our customers have a world-class service experience at every step along their journey, from generating appointments to conducting follow-up surveys.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver's license and have a good driving record.