Call Center Representative Jobs

Description

• Will be working in the MRO (medical review officer) department
• Will be placing outbound calls to collection sites where the individual took the drug screen to request paperwork, manually sending faxes to collection sites, and then calling pharmacies to understand when the individual got the prescription filled (if at all)
• Will be taking inbound calls from individuals who have taken a drug screen anywhere in the country and they have to identify if the person has a medical exemption for what has come up on their drug test
• Acting as a middle man between someone taking a drug screen and the lab that has released the information electronically to the company

Skills

Customer service, Data entry, Customer support, Bilingual, Call center, Inbound call

Must Have

Additional Skills & Qualifications:

• Someone who has the ability to multi-task (i.e. taking a call while entering notes and sending an email)
• Someone who has experience taking phones calls in previous roles
• Someone who is patient and understanding
• Someone who is looking for an opportunity to advance in their career
• Someone who prides themselves on their accuracy in a role
• Strong attention to detail
• At least 2 years of customer service experience (retail, call center, administrative, etc.) / the company is very open to experience

Nice To Have

• Previous experience in the healthcare space / specifically dealing with prescriptions
• Previous call center experience

Resume Expectations

• Short job tenure (i.e. all contract jobs or a few months here and there)
• Ideally want to see someone in each job for more than 1 year
• No large gaps in resume (especially ones that cannot be explained)

About Aston Carter

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.