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Call Center Representative Health Information

Company

Denver Health
Address , Denver, 80204, Co
Employment type FULL_TIME
Salary $19.23 - $25.96 an hour
Expires 2023-07-14
Posted at 1 year ago
Job Description
We are recruiting for a Call Center Representative Health Information to join our team!

We are here for life’s journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
Department
Nurse Line
Job Summary
Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment
  • Essential Functions:
  • Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%)
  • Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. 12. Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%)
  • Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%)
  • Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%)
  • Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
  • Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate. (20%)

Education:
  • High School Diploma or GED Required

Work Experience:
  • 1-3 years Two years customer service or healthcare experience Required

Licenses:

Knowledge, Skills and Abilities:
  • Familiar with a variety of healthcare concepts, practices, and procedures.
  • Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
  • Able to type 40wpm.
  • Ability to perform basic math.
  • Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
  • Knowledge of Commercial Insurance referral and authorization process is preferred.
  • Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
Shift
Varies (United States of America)
Work Type
Regular
Salary
$19.23 - $25.96 / hr
Benefits
  • Professional clinical advancement program
  • State-of-the-art facilities
  • Outstanding benefits
  • Education opportunities
  • Immediate retirement plan matching
  • Shared leadership and advancement opportunity
  • Participation in evidence-based projects
  • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
  • Public Service Loan Forgiveness (PSLF) eligible employer
  • Competitive pay
Our Values
  • Relentlessness– We fight for everyone
  • Compassion– We care for everyone
  • Learning– We educate the next generation
  • Excellence– We are better every day
  • Stewardship– We use resources responsibly
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit:
https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion