Call Center - Patient Support Specialist

Full-Time Patient Support Specialist

Zynex is seeking the best Patient Support Specialist in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you.

A Patient Enrollment Specialist will work with patients to provide a smooth transition from the clinic to Opiate free pain relief at home. This role will reach out to the patient and gather necessary information to complete the prescription process.

Since 1996, Zynex has led the industry of safe, effective pain management for patients in pain. We are passionate about combatting the opiate crisis using our premium medical devices and providing patients a non-opioid, side-effect-free solution for their pain.

Zynex Offers Exceptional Benefits (Full-Time Roles):

• 401k with company contribution.
• Premium starting pay (starting $21/hour).
• Frequent opportunities for role transitions and advancements.
• Annual LinkedIn Learning subscription to facilitate employee skill and competency development.
• 8 paid holidays + up to 2 additional floating holidays (1 every 6 months).
• Employee product discounts.
• Up to $75/month reimbursement for community volunteer hours.
• Health, dental, & vision insurance.
• 3 weeks Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Health & wellness bonus up to $50/month.
• Weekly employee appreciation activities/perks.

Essential Job Duties & Responsibilities:

• Memorize and recite multiple processes and scripts for different products and various insurances.
• Meet daily goals as outlined by Billing Department Manager/EZ RX Supervisor.
• Communicate professionally with patients regarding the use, benefits of, and potential coverage of Zynex’ products.
• Maintain accurate records and provide detailed, professional notes in patient files.
• Follow all company policies and address issues following appropriate chain of command.
• Dress and interact professionally in an office environment.
• Operate independently in Zynex’s billing system to complete patient orders with a high degree of accuracy.
• Be present/visible in the corporate office 5 days/week (M-F). This includes 8 hour/days and a consistent 40-hour work week. Any occasional exception to this needs prior approval from your direct Manager/Supervisor.
• Assist with new hire training when the team lead is absent.
• Initiate telephone, mail, and email contact with patients to complete prescription orders quickly and efficiently.
• Complete other duties as assigned by Management.
• Provide patient education as needed on Zynex Medical’s medical products, shipping times, and insurance billing processes.

Education Requirements:

• High School Diploma or equivalent; college education beneficial.

Zynex Medical is an Equal Opportunity/Affirmative Action employer