Call Center Agent Jobs

Company Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

• Knowledge of languages additional to English is preferred
• Maximizing opportunities to confirm room, dinner and show reservations sales
• Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls
• Reading and communicating (writing and speaking) fluently and professionally in English
• Inputting room, restaurant and show reservations in the appropriate computer systems
• Minimum of one year work experience in a high-volume call center
• Willingness to work a flexible schedule that varies according to business needs
• Requires the ability to work efficiently and within a team environment
• Answering and efficiently handling or Directing incoming calls
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed Qualifications
• Providing callers with necessary confirmation
• Proficient in MS Office & able to type at least 30 WPM