Agent - Nightlife Call Center

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities:

• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Providing callers with necessary confirmation
• Listening and documenting information accurately while on calls
• Inputting nightlife reservations in the appropriate computer systems
• Answering and efficiently handling or directing incoming calls
• Maximizing opportunities to confirm nightlife reservations sales

Job Requirements:

• Knowledge of languages additional to English is preferred
• Must be computer literate and proficient in MS Office
• Reading and communicating (writing and speaking) fluently and professionally in English
• Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
• Minimum of one year work experience in a high-volume call center
• Must be able to type at least 30 WPM
• Requires the ability to work efficiently and within a team environment
• Previous Nightclub experience desired
• Must be able to work swing shift and weekends
• Willingness to work a flexible schedule that varies according to business needs

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws