Business Services Representative Jobs

About us

B.A.I. Biosciences, Inc. is a new generation biotechnology company in medical and cosmetic dermatology. B.A.I., which stands for Beyond Active Ingredient, has over 20 patented technologies in its portfolio that treat atopic dermatitis, prevent skin cancer and skin aging, and preserve youth. Founded with the purpose of reimagining preventative personal care for some of the most common yet underserved skincare problems, our aim is to push the boundaries of innovation by using our biotechnology expertise to pioneer new standards in skin health.

Learn more about our first consumer brand, Pavise, here:

• The Zoe Report
• WWD
• Forbes

About the role

The Business Services Representative (BSR) will have multiple responsibilities both internally and externally. The BSR will be responsible for engaging healthcare provider accounts remotely via phone, virtual calls and emails. This engagement is intended to promote our new portfolio of products. The focus will be to provide outreach, opening new accounts and maximizing the product’s selling potential sales objectives. The BSR achieves this by developing relationships with HCPs and by educating them about product features, benefits, safety profile, and approved applications to ensure appropriate patient use. The BSR utilizes approved tools for product promotion and maintains a competent level of product and customer account knowledge. The BSR is expected to collaborate and support the professional sales team, management, and senior management.

The BSR will also manage customer support calls, in-bound calls & professional mailbox, function as a liaison with field managing distribution warehouse levels, returns, and actively archive reseller agreements.

You must live in the territory specified in the job listing title. This position reports directly to the Senior National Sales Director.

Responsibilities

• Participate in meetings daily via teleconference and live (if required)
• Represent as needed BAI Biosciences as needed at national and/or local conventions when applicable
• Maintain call productivity and metrics that are required to meet and exceed sales targets
• Partner and collaborate with field sales Account Managers and National Sales Director to plan territory coverage and implementation when required
• Promote product(s) via phone (outbound and/or inbound calls) by engaging HCP targets leading to in-depth product discussions to attain individual and company goals for sales
• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging, and effectively use approved resources
• Fully comply with all laws, regulations, and B.A.I. policies, code of donduct, all privacy and data guidelines
• Create and implement business plans to achieve territory and business sales goals
• Prepare reports for management as needed
• Verify and complete required data entry into B.A.I. CRM system, such as details of the target’s responses, call activity, product orders, and any follow-through actions
• Actively prospect daily by cold calling accounts utilizing web search applications
• Other projects as assigned

Requirements

• Ability to launch products in a fast-paced, highly visible and dynamic environment
• Advanced analytical, consulting, and business planning skills
• A minimum of 2+ years of previous sales experience or relevant professional experience with a proven record of success
• Ability to easily seek out, connect with, build, and maintain customer relationships
• Strong knowledge of analytics, budgeting, and key revenue drivers
• Flexibility to cover multiple time zones as needed
• Excellent presentation skills
• Excellent written and verbal communication skills
• Proficiency in using CRM platforms
• Bachelor’s degree from an accredited university or college
• Excellent interpersonal communication and relationship building

Preferred

• Account and territory management experience
• Inside Sales or Internal Business Services/Contact experience
• Aesthetics experience

Company benefits

• Equipment of your choice (MacBook Pro or Surface Laptop 5)
• Remote-first work coverage with the option to work in Cambridge headquarters (Kendall Square,) New York (Soho West,) or Los Angeles (Hollywood) offices
• 50% off employee discount on Pavise products (applicable to future consumer brands once launched)
• 99% company-sponsored health insurance (medical, dental, vision)
• Tiered $2,000-$5,000 employee referral bonus based on seniority of hire
• $500 annual professional development stipend
• 401(k) retirement savings plan
• $500 one-time WFH equipment stipend
• A generous PTO policy with additional flex days, mental health days, and sick days including your birthday off!
• Competitive salary

At B.A.I., we strive for excellence and want to rebuild the way people engage with and treat preventative skin health concerns, and bring that same vision and tenacity to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.