Business Service Officer Jobs

POSITION SUMMARY

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.

DUTIES and RESPONSIBILITIES:

People Management and Communication

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex
• Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs

Operational Oversight

• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Additional operational oversight may be required
• Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Administer other duties as delegates by the Complex Business Service Officer
• Facilitate and manage resolution of client inquiries/requests

Qualifications

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• Bachelor’s degree required or equivalent education
• Previous industry experience
• Other licenses as required for the role or by management
• Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)

Knowledge/Skills

• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Previous supervisory experience preferred
• Strong attention to detail
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
• Ability to think strategically
• Evidence of strong leadership and talent development capabilities
• Knowledge of Firm’s Risk & Compliance policies
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Ability to prioritize and resolve complex needs and escalate as necessary
• Effective written and verbal communication skills

Reports to:

• Complex Business Service Officer

Direct reports:

• Support Professionals