Business Relations & Category Manager

Summary of Position

• Act as the account manager for the procure-to-pay process. Maintain accountability for the services provided by the procurement team through our third-party partners to deliver to the business.
• Manage and monitor the delivery of the category plan minimizing any category risks. Recommend approaches to measure outcomes achieved through the implementation of category plans.
• Evaluate business requirements, provide supply market insights and solutions, reduce cost and/or optimize value by aligning on business, procurement, and category strategies.
• Facilitate and lead the planning and execution of initiatives to enable the organization and internal business owners to achieve optimal business objectives.
• Partner with assigned business areas for the purpose of business strategy development, solution discovery, service management, risk management and relationship management for EmblemHealth, AdvantageCare Physicians and/or ConnectiCare.

Principal Accountabilities

• Maintain strategic planning routines with business leaders to holistically evaluate and maximize the end-to end value chain as well as the individual contracts. Proactively identify and evaluate risks associated with procurement and business decisions.
• Assist business leaders in solving problems and meeting business objectives by ensuring procurement solutions support the organization’s short-term and long-term business goals/strategy. Act as and advocate for business needs and required results.
• Prepare sole source and/or high-risk justification and facilitate the associated governance process and controls
• Gather business needs and document business requirements; translate business requirements into a process and cost structure for design and development of solutions
• Identify opportunities, assess, and provide recommendations based on business relevance, appropriate timing, cost, risk and quality
• Advocate recommendations for solution options in conjunction with procurement resources
• Negotiate agreements and commitments by facilitating communication between business stakeholders and procurement from initial requirements to final implementation
• Advise on supply chain options and the associated risks, costs versus benefits, and impacts on products and services and business processes
• Define supplier relationship management requirements and approach for assigned categories and/or suppliers, including SLAs, KPIs, relationship governance, etc as required.
• Measure the success of outcomes achieved through the implementation of category plans
• Work with the business to develop category strategies based on key recommendations from the analysis team which drive opportunities for EmblemHealth, AdvantageCare Physcians and ConnectiCare
• Identify and mitigate potential problems and conflicts with procurement delivery
• Partner with assigned business areas for the purpose of business strategy development, solution discovery, service management, risk management and relationship management
• Communicate with procurement business leaders and project managers, and third party partners and other stakeholders to drive results and ensure awareness of progress and risks.
• Challenge and review key practices and decisions with the business to drive improvement.
• Perform analysis of all category spends; utilize Category Management tools and techniques to deliver optimum category strategy, inform optimum procurement strategy, continually reduce costs, and drive value
• Recap (monthly, quarterly, and annually, as needed) procurement performance and produce and communicate regular category dashboards to the business.
• Identify continuous improvement opportunities and provides recommendations based on business relevance, appropriate timing, cost, risk and quality
• Analyze reports and market trend information to understand and communicate the impact of procurements goals

Qualifications:

Education, Training, Licenses, Certifications

• Bachelor’s Degree in Healthcare, Business, or related field.

Relevant Work Experience, Knowledge, Skills, and Abilities

• The ability to understand business and financial models required
• 5 – 8+ years of relevant procurement and healthcare experience in positions of progressively increasing responsibility required
• In-depth knowledge of procurement processes, business area(s), and of requirements analysis, category management, negotiation, contracting, and spend management required
• Proficient with MS Office (Word, Excel, Access, Powerpoint, Outlook) required
• The ability to leverage interpersonal skills to establish rapport and develop relationships with all key stakeholders: suppliers, customers & colleagues required
• Excellent communication skills (verbal, written, presentation) with all types/levels of audience required

Hiring Range:

$72,000-$138,000