Business Process Analyst Jobs

This candidate should have an in-depth knowledge of all steps related to project completion and diligently communicate with necessary people to ensure timely execution. This candidate should also be able to conduct quality assurance checks on a frequent basis in order to ensure regulations are being followed.

JOB TITLE: Business Process Analyst

Location: Temple Terrace, FL/ Remote

TELECOM EXP IS MUST , ONLY W2

MUST HAVE SKILLS (Most Important):

• Advanced skills with project management tools such as smart sheets
• Four or more years of relevant work experience.
• Advanced organizational skills and business requirement gathering.
• Scrum/ Agile

Experience

• Must be able to plan and manage numerous processes and ad hoc projects simultaneously.
• Effective oral and written communication and report presentation skills to Director and up level executives.
• Advanced proficiency with Access/Excel/Word/PowerPoint both office & google.
• Motivation to not only change how we work with our customers, but also in the way that we operate as a business.
• Ability to be able to work Remote efficiently & effectively with little supervision.
• Strong interpersonal and project management skills.
• Exceptional logic, quantitative and analytical skills.

DESIRED SKILLS:

• Experience working with analytics tools/platforms such as Adobe Analytics, Excel/Google Sheets, Tableau, etc.
• Ability to understand a project’s technical details (e.g. call flow, billing, provisioning, operations, etc.) and uncover and assess projects risks.
• Ability to communicate effectively at multiple levels: from team members to executive management.
• 3-5 years in telecommunications or wireless industry is also a plus.
• Experience working with statistical/data mining concepts and techniques.
• Consulting experience or professional services environment experience. Skills in digital analytics / customer analytics / Omni-channel analytics Results oriented with drive to complete assignments.

JOB DUTIES:

• As part of this team, you will be helping to manage a set of operations supporting the Analytics Insights Management through effective Reporting, Request Prioritization and Management.
• The Portfolio and Platform Mgmt team is part of the Verizon Consumer Groups (VCG) Data & Analytics Hub (D&AH) organization, within the Platforms and Ecosystems group.
• In this role, you will interact with the whole team as well as cross functional teams working throughout Verizon bringing new experiences to life for our customers.
• You display a blend of skills including leadership, influence, business acumen, deductive reasoning, qualitative and quantitative analytical skills, communications, facilitation, leadership presence, tactical ability and project and operational skills and enjoys working across multiple areas in the business with a variety of stakeholders to drive and lead change on behalf of the business.
• You may also be involved in activities such as Analytics Insights Management communications, resource management, and other cross team activities.
• You will be coordinating with multiple teams, organizing highly complex activities for the successful completion of D&AH teamwork: Overseeing all aspects of project implementation to deliver products and services on-time.

What we’re looking for...

• High level of working Knowledge and experience in Project Management and tools like JIRA, Confluence etc.
• Good knowledge of VZI teams supporting CX Design, and onshore business groups supported by the D&AH team.
• You display a blend of skills including leadership, influence, business acumen, deductive reasoning, qualitative and quantitative analytical skills, communications, facilitation, leadership presence, self-motivation, tactical ability and project and operational skills and enjoys working across multiple areas in the business with a variety of stakeholders to drive and lead change on behalf of the business.
• Documentation skills to document all validated standards and processes for intake management to ensure accuracy across the enterprise.
• Deep knowledge of Agile processes including Scrum management.
• Knowledge of Analytics and functions of Analytical products like Adobe Analytics, Tableau
• Ability to contribute to requirement sessions with key stakeholders including management of knowledge of key KPIS, timing, and other project aspects
• Ensure timely allocation and monitor and track the progress of the project.
• Advanced knowledge of spreadsheets
• Business Analyst in an Analytics team

EDUCATION/CERTIFICATIONS:

• Bachelors Degree required Masters degree desired.

If interested you can reach me at [email protected] / 469 898 8515