Business Insights Analyst Jobs

Company Overview:

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.

Job Summary:

The business insights analyst will support Heinen’s Voice of the Customer program, designing, executing, and mining customer surveys with the end goal of uncovering actionable insights that align with customer sentiment. Additionally, this person will support other analytic efforts including, but not limited to, market positioning analysis and customer targeting.

Responsibilities:

• Implements automation improvements for VOC programs for efficiency gains as part of continuous improvement efforts in our feedback channels.
• Oversees Heinen’s long-term customer survey feedback program, including monitoring trends at a macro and store level via digestible reporting tools. Stay connected with store operations team to ensure the program is addressing topical needs and users are supported as needed.
• Leads Heinen’s primary research efforts by developing & executing customer surveys and leveraging internal data to develop a holistic view on customer sentiment as it relates to Heinen’s products, solutions, and initiatives.
• Presents key findings from research projects and data analysis to all levels of the organization in a variety of outputs, including summary emails, dashboards, and formal presentations with a focus on action and change recommendations.
• Develops and implements reporting tools to understand Heinen’s position within our markets. Partners with business leaders and category managers to understand how market data can help them and tailor reporting solutions and ad hoc analysis appropriately.
• Works cross-functionally with the business to define research and analysis objectives, align on an action plan and data sources needed to provide the appropriate insights and follow through in a timely manner.
• Manages external vendor relationships to ensure external data tools are optimal for Heinen’s and advocate for service level changes as business needs evolve.
• Champions Heinen’s Customer Connection program, leveraging a set of highly engaged customers for feedback on products, services, and other key business initiatives.
• Ad hoc data analysis and reporting projects as needed.
• Supports consumer targeting and/or segmentation projects, including but not limited to campaign target development, segment management and trend assessment, and campaign target performance.

Qualifications:

• Experience working with POS and/or Syndicated Data preferred.
• Strong organizational skills, including the ability to meet deadlines on multiple concurrent projects.
• Demonstrated expertise in advanced Microsoft applications. SQL/SAS experience preferred.
• Excellent attention to detail.
• Strong problem-solving, presentation, time management, and prioritization skills.
• Able to work in a fast paced and dynamic work environment, demonstrating flexibility and solutions-oriented approach to solving business challenges.
• Bachelor’s degree in business, marketing, statistics, or a related field of study.
• Able to appropriately communicate complex analysis to team members across all levels of the organization.
• 3+ years working in consumer insights, business analysis, CRM, or related field.
• Qualtrics or Medallia experience preferred.
• Collaborative attitude is essential, must be able to engage stakeholders and serve as a business insights champion proactively & empathetically.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.