Business Analyst - Dealer Support

Contract Role with Corestaff Services

*Long term contract (12 months with possible yearly renewal)

Position overview

Porsche Parts Business Operations is a core profitability, customer satisfaction and dealer efficiency driver for Porsche Cars North America (PCNA) and its network of authorized dealer franchise partners. Key responsibilities include supply chain management, genuine parts sales, dealer partner support and communication management for the parts business in the US market. This center of competency facilitates the flow of genuine parts to authorized Porsche dealers, who sell to retail customers, independent repair facilities, and collision repair facilities.

Porsche Cars North America Parts Operations seeks a contractor to help manage a rapidly growing parts operation that serves a growing fleet of Porsche vehicles operating on US roadways. This person must be self-motivated, capable of operating independently, and willing to be flexible in the handling of priority parts projects that may change on a daily basis. As a support function to a team of existing Parts Support Specialists, this person will support Porsche dealers on parts order specifying and supply chain related topics. Additionally, this role will be responsible for special projects, and administrative tasks necessary to keep the Porsche supply chain running to dealers. This includes but is not limited to the following; management of Porsche dealers’ parts transactions, ETA’s has and order management.

Primary responsibilities:

• Manage special parts returns (parts withdrawals) from dealers and warehouses to ensure that all affected parts ship as directed within the process and timeline for each campaign.
• Process parts trades between Porsche dealers, properly exchanging parts and performing financial reconciliation.
• Perform special projects as needed. Reporting and ad hoc analysis as needed.
• Flexible to market needs with a high degree of curiosity, always looking to improve process, workflow, which lead to a high level of service to our franchise dealer partners.
• Managing escalation with clear and timely communication with the appropriate parties at PCNA, Porsche AG etc. as needed to resolve.
• Own the Porsche dealer support process for your area of responsibility – manage to dealer inquiries and tickets in a timely manner, providing a high level of service to Porsche Dealer partners. Topics include but are not limited to: Parts availability, parts shipment ETAs, parts ordering, collaboration with parts warehouse colleagues, priority order management (VOR), damage claims, process guidance etc.
• Manage to relevant KPI’s specific to parts operations and parts operations support responsibilities, ensuring high level of service and accountability.
• Administer inbound parts supply and ensure proper allocation to Porsche dealers, for campaigns and recalls requiring parts
• Manage dealer support tickets to a high level of service, reasonable time to close with resolution to Porsche dealer partner, supporting customer satisfaction.

Education

• College degree in Business, Management, Supply Chain, and Data Analytics, or the equivalent education and experience

Experience:

• 3+ years’ automotive experience, preferably in an After Sales, field, or retail capacity
• Materials management, supply chain, or warehouse experience is a plus
• Experience in automotive retail parts and/or service is plus
• Customer service experience is a plus

Skills:

• Initiative - ability to demonstrate competency managing project or program from ideation to introduction and operation
• Excellent oral and written communications skills
• An entrepreneurial spirit that creatively solves problems and delivers solutions
• Ability to work cross-functionally, effectively relaying information to various stakeholders, especially Porsche field employees and Porsche dealers
• Continuous improvement mindset
• Software proficiency – Excel required, SAP and or BW a plus
• Customer focus and ability to advocate for Porsche dealers in the resolution of issues