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Business Analyst, Support Operations
Company | Workday |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Your work days are brighter here.
- Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs
- Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service
- Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap
- Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues
- Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning
- Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment
- 1+ year experience with agile development processes.
- Previous experience providing technical/customer support
- 2+ years experience working with Salesforce.com Service Cloud.
- 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
- Bachelor degree, or equivalent, and relevant working experience.
- Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus
- Proficiency with JIRA and Confluence a huge plus
- Salesforce certification is a plus
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