Business Analyst (Connected Vehicle)

Love. It's what makes Subaru, Subaru®. And as the seventh largest auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.
Summary:
The Business Analyst (BA), Connected Vehicle, Information Technology is responsible for working with IT team members and business partners to understand and document business needs and functional requirements for connected vehicle (telematics) systems. The BA will produce documentation and communicate functional features, characteristics, and requirements throughout the organization, ensuring that system specifications operate in alignment with business requirements. This position is part of a team that provides services supporting technologies in the US, Canada, and Japan with plans to expand into more international markets in the coming years. This person will support Subaru's objective to bring exceptional digital experiences to our customers.
Primary Responsibilities:

• Work with team members and business partners to elicit high-level requirements, capture business needs & draft functional requirements documents as well as develop requirements and specifications for system enhancements/fixes in response to identified problems and in support of initiatives and projects
• Perform quality assurance (QA) oversight and lead user acceptance testing (UAT) sessions, includes creating and executing test scripts as needed
• Clearly articulate and document business requirements
• Ensure continuing operational quality by documenting bug fixes, enhancements and updates
• Develops comprehensive understanding of business processes, define as-is/to-be business models and build strong working rapport with business users.
• Analyze discrepancies in service or performance, offering recommendations for updates or changes
• Incorporate usability and user interface needs when designing systems
• Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements are aligned with application features and functions
• Coordinate project delivery by participating in design reviews and walk-throughs
• Assess the risks of various solutions and prioritizes competing business demands
• Assist in managing relationship with business partner with focus on driving satisfaction with IT services
• Identify and manage production support tickets for incident and problem remediation, triage and resolution
• Articulates business and functional requirements into deliverables.
• Gather and document end to end knowledge of the supported systems and processes

Skill Requirements:

• Proven experience interfacing with customers and development teams
• Capable of working independently, a self-starter who performs initiatives that provide solutions for business requirements.
• Work experience with increasing responsibility and demonstrable leadership success
• Time management and ability to drive multiple simultaneous projects
• Excellent communicator with strong business analysis and reporting skills
• Demonstrated analytical skills, especially in the areas of root-cause analysis and metrics driven productivity and effectiveness.
• High level of organizational, written, and oral communication skills
• SQL and database experience
• 4-year degree in Computer Science, Business or a related field or equivalent work experience
• Experience gathering and writing business and functional requirements
• 4 to 6 years' experience as a Business Analyst.
• Able to translate complex information into common terms

Additional Preferred Skills:

• Automotive industry experience
• Experience or exposure to AWS or Cloud
• Experience with JIRA
• Experience with Service Now
• Experience in working with offshore teams
• Agile and waterfall software development methodology experience

Work Environment:
Hybrid work environment - remote work possible two days per week
Education Requirements:
BA/BS or related experience
Work Environment:
Hybrid Role - Remote work 2 days per week (After 90 Days Onboarding)
Salary Range:
The base salary range for this full-time position is $66500 - $95000 / year. Individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Pay Grade: P1T)