Branch Manager Jobs

Help at Home is the nation's leading provider of high quality support, committed to delivering a gold standard in care to our clients. We are looking for compassionate and dependable individuals to support our mission to keep seniors and people with disabilities living independently within their homes and communities.

Job Summary:

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, to ensure delivery of quality services to all clients. This position assures

compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives.

Supervisory Responsibilities:

• Hires and trains qualified candidates for field and administrative roles.

• Supervises and directs the service and performance of staff.

• Enters, approves and submits Payroll timesheets and forms.

• Conducts performance evaluations that are timely and constructive, providing

recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities:

• Organizes and administers all services and office operations with the service areas.

• Implements and interprets service and operations policies, and ensures compliance within

state/federal/local and company guidelines.

• Interprets and monitors compliance of EVV operations.

• Performs monthly service calls to approx. 10% of clients to ensure workers are performing

to standard and that clients are fully satisfied with services.

• Calculates weekly case counts and enters into tracking system.

• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting

Company guidelines.

• Tracks and reviews Branch's financials to attain profitability.

• Sets weekly goals for staffing, recruitment, and referrals.

• Collaborates with Area Director to set performance standards. Standards may be based on

financial and operational goals and required compliance with internal, local, state, and

federal policies, procedures, and regulations.

• Maintains liaison with local contracting entity with regard to services and operations.

• Supervises the implementation of trainings in accordance with company/service guidelines, and oversees training of Staffing Supervisors.

• Maintains and develops positive relationships with existing and prospective clients,

demonstrating excellent customer service and setting an example for other staff.

• Participates in community activities to promote the organization and to build goodwill.

• Advertises, markets, and promotes growth campaigns to offer services to local AAA,

hospitals, and discharge planners.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent leadership and management skills.

• Excellent sales, customer service, and interpersonal skills.

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to prioritize tasks, delegating when appropriate.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate's degree or equivalent industry experience required (e.g. at least three years of

experience in social service administration or in provision of in-home services to the elderly

and/or disabled). Bachelor's degree preferred.

• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a

multi-phased operation.

• Strong working knowledge of all program rules, procedures, and standard company rules

and procedures.

• Previous experience in management.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

The above statements are intended to describe the general nature and level of work being performed by people

assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities,

duties, and skills required of personnel so classified. The physical demands described here are representative of

those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions upon

request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.