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Field Support Technician Jobs

Company

CBRE
Address , New York
Employment type FULL_TIME
Salary $140,000 a year
Expires 2023-09-10
Posted at 9 months ago
Job Description
Posted
10-Aug-2023
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
New York City - New York - United States of America
Job summary
  • Basic Administration of Phone and Voicemail systems for site.
  • Coordinates daily tasks at hand of the local area network.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs other duties as assigned.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Performs software and hardware inventory.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots Desktop Virus and malware issues
  • Provides recommendations of program changes to accurate software problems.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Coordinates the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.
  • Maintains a daily backup of all network files.
  • Essential duties and responsibilities

Supervisory responsibilities
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
Qualifications
An individual should be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions.
Education and Experience
Associate's degree (AA) and/or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
Certificates and/or Licenses
A+ PC Technician;
  • - Both Network + and Dell Hardware certification is a plus

Communication skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Financial knowledge
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
Reasoning ability
Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.

Other Skills and/or Abilities
Outstanding Customer Skills required

Scope of responsibility
Decisions made with general understanding of procedures and company policies to achieve set results and targeted date. Errors in judgment may cause short-term impact to co-workers and supervisor
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.


The minimum salary for the Field Support Technician position is 125,000.00 annually and the maximum salary for the position is 140,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.