Billing/Scheduling Associate Ii (Remote) - Surgery

Scheduled Hours

40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

Primary Duties & Responsibilities

• Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
• Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Assists patients with insurance questions regarding the billing process.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
• Reviews schedule for new patients and makes updates when necessary.

Preferred Qualifications

• Demonstrated ability with Microsoft office including Excel and Word.
• Background in scheduling.
• Experience with EPIC electronic medical records.
• Demonstrated interpersonal skills and working knowledge of insurance and financial options.
• Prioritization and organizational skills.
• Effective customer service skills.

Required Qualifications

• Three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
• High school diploma or equivalent high school certification.

Grade

G06-H

Salary Range

$17.52 - $26.27 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.