Billing & Transaction Consultant Jobs

Billing & Transaction Consultant

6 Months Contract

REMOTE (USA)

Required Experience:

Customer service, billing, and/or system transaction analysis experience.

Knowledge of the utility and/or the energy industry is preferred.

SAP/CCS knowledge is preferred (Not Mandatory).

Essential Duties/Responsibilities:

• Develop understanding of Client's commodity customer data and invoicing processes in order to operate and make decisions accordingly.

• Develop understanding Public Utility Commission of Texas (PUCT) Regulations, ERCOT market rules and guidelines, the Texas deregulated market data flows (as defined by Texas Standard Electric Transactions (TXSET)) in order to effectively research and resolve customer issues and/or billing errors.

• Employ basic analytical skills in correcting customer issues resulting from failed transactions in SAP, billing or invoicing errors and exceptions.

• Initiate requests with ERCOT and TDSPs for additional data to complete deregulated-market transactions.

• Collaborate with other internal groups to meet customer requests and/ or provide resolution to issues.

• Escalate all errors and exceptions appropriately, and in a timely manner.

• Provide timely and responsive resolution to other teams and departments for escalated customer issues, escalating to lead or supervisor.

• Maintain PUC compliance across all processes.

• Maintain service levels for resolution timeliness

• Stay abreast of updates, employing new policies and procedures immediately.

Education: College degree preferred.

Thanks & Regards

Sandeep Kumar

IT Recruiter

Aimic Inc.

_____________________________

4229 Lafayette Centre Dr, #1125A,

Chantilly, VA20151