Bilingual English/Spanish Customer Service Agent

Sykes and Sitel are now Foundever

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! As a Healthcare Customer Service Agent for Foundever, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting Foundever healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience. All our calls are inbound calls only- no cold calling.

Location: Remote (Virtual Job) in Texas

Work with Us and You’ll Enjoy:

• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Dental
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)
• Pay: Starting at $16.00/hr
• Health Benefits
• Everbetter wellness program
• Vision
• 100% Paid Professional Training at $15 per hour
• Medical

About You:

• You are 18+ years of age
• You enjoy working with a team as well as independently
• You have a high school diploma (higher education preferred)
• You want to drive customer satisfaction through voice, chat, and/or email communications
• You problem solve with a can-do attitude
• You are eager to advance their career with a reliable company
• Fluidez en inglés y español (Fully Bilingual in English and Spanish)
• You have the ability to navigate through multiple systems

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Professional development assistance
• Referral program
• Paid time off
• Work from home
• On-the-job training
• 401(k)
• Vision insurance
• Dental insurance
• Health insurance

Experience level:

• 8 years
• 2 years
• 11+ years
• 7 years
• No experience needed
• 3 years
• 1 year
• 9 years
• 5 years
• 4 years
• 10 years
• Under 1 year
• 6 years

Shift:

• Morning shift
• Evening shift
• Day shift

Weekly day range:

• Weekend availability
• Monday to Friday

Work setting:

• Remote

Work Location: Remote