Benefit And Hr Operations Manager

Summary

The HR Operations and Benefit Manager’s primary responsibility is as the first point of contact for employees and 3rd parties, as well as managing the day-to-day HR Operations and Benefit Administration.

The ideal candidate preferably has already worked in a relevant role in one of their previous organizations. You will act as a benefit specialist, providing advice to employees on benefit plans and performing all administration within the HRIS and benefit databases. You will manage the day-to-day HR operations, which include managing staffing action processes to completion. In addition, you must be well-versed in utilizing systems/best practices for researching, approaching, and connecting with the right talent. You must have strong organizational skills; a thorough understanding of and stay up-to-date with relevant laws, regulations, and market trends; ensure confidentiality of information; and possess effective program and time management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES – (90%)

• Research/resolve internal/external queries or escalate to the appropriate contact.
• Coordinate transfer of data to external contacts for services, premiums, and plan administration.
• Ensure confidentiality of files, records, and data, and use discretion in controlling access to and release of information.
• Oversee maintenance of employee benefit files, maintain group benefit database and update employee payroll records.
• Recruitment Support (10%)
• Benefit Administration (60%)
• Determine eligibility and offer coverage.
• Ensure completion of all steps in the hiring process, upon approval of the job requisition.
• Maintain and update employee records and benefit files, reports, and documentation in accordance with federal, state, and provider regulations and for auditors (ex. ACA, COBRA, HIPAA, FMLA, Unemployment, Workers Compensation, etc.).
• Coordinate the annual enrollment processes. Assist with managing plan setup and self-service in ADP. Assist with distributing OE communications.
• Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner, includes review of payroll reports and meeting deadlines.
• Human Resources Operations (20%)
• Adminster all staffing changes and HR processes, such as onboarding, and offboarding, ensuring that all tasks are carried out and processes run smoothly.
• Post jobs and conduct reference and background checks.
• Collaborate with payroll to ensure accuracy of HR transactions.
• Implement the Foundation’s policies and procedures.
• Coordinate daily benefit processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, distributions, loans, and hardships.
• Perform plan audits, bill reconciliation, and ensure completion of required benefit compliance, such as non-discrimination testing, annual Medicare survey/notices, and collecting/organizing data for 5500 preparations. Ensure timeliness and accuracy of required reporting.
• Provide HR expertise to employees and managers.
• Distribute materials for benefit orientations, open enrollment, and summary plan descriptions. Assist with training and support to employees.
• Manage the HRIS to ensure that all employee data is accurate and up to date and that employee transactions via self-service are reviewed and processed.
• Serve as primary contact for plan vendors and third-party administrators.

ADDITIONAL DUTIES AND RESPONSIBILITIES - (10%)

• Coordinates and submits statistics for regulatory agencies/organizations.
• Assist with day-to-day maintenance of the applicant tracking system.
• Assist with other HR duties, as assigned, for example, support of staff meetings/trainings,.
• Assists in the compilation of data for HR reporting needs.

Education Requirements

• HR degree required. Minimum Bachelor’s degree or relevant in HR, preferred.
• PHR strongly preferred.

Experience Requirements

• 6+ years’ practical experience in HR and benefit administration.
• Extensive knowledge of employee benefits, employment regulations, and applicable laws.
• Understanding of data recording and analysis.
• Reliable with adherence to confidentiality.
• Proficiency with MS Office, HRIS, benefit databases, and applicant tracking systems. ADP WorkforceNow experience is strongly preferred.
• Ability to view issues with impartiality.
• Proven ability to meet deadlines and fully comfortable with high work pressure.
• Effective planning and priority setting.
• A comprehension of the key principles of employment law and EEOC regulations.
• Must be extremely detail oriented, have excellent follow-through, and take initiative.

Other Specific Knowledge, Skills, Abilities, Certifications, Licenses

• Ability to work independently with minimal supervision on assigned duties; a sense of ownership and urgency in completing assigned job duties is essential.
• Uses sound judgment.
• Excellent written/verbal/interpersonal communication skills.
• Excellent time management and problem-solving skills.

Supervisory Responsibilities

• This position has no supervisory responsibilities/no direct reports.

MANAGES

• 0

TRAVEL, WORK ENVIRONMENT, AND PHYSICAL DEMANDS

• This position requires prolonged periods of sitting at a desk and working on a computer.
• Travel is not expected but may occasionally be required for events or business meetings.
• This position is expected to regularly attend Foundation meetings and trainings.

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