Bell Attendant - Chicago, Illinois

About Our Company

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without distractions from other verticals. Hotel Valet Parking Management and Bell Services are our only niche and provide our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

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The Bell Attendant is responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner. The Bellman is responsible for assisting arriving and departing guests by opening and closing doors, unloading luggage, and extending the initial friendly welcome to the hotel guests.

We Live Our Core Values:

• APPRECIATION - We celebrate talented team members and leaders.
• GRACE - We develop great processes and systems that impress and make it look easy.
• ACCOUNTABILITY - We take ownership of the work and hold each other to the highest standards.
• PROACTIVE - We take the initiative to anticipate results and aggressively push for the highest standards.

Are You the Right Fit for This Role?

• You will need to be personable and comfortable talking with guests as you help them through the valet check-in process. Providing excellent guest service is necessary!
• You will also need to run, stand for prolonged periods of time, and go up and down stairs within parking garages.
• You will be working outside in all kinds of weather.

The Road to Your Success:

• We provide paid training, High End Forbes Standards training, and continuous on-the-job training to enhance your skills!
• Our company is growing rapidly, and this will provide numerous opportunities for advancement locally and across the nation.
• Later, you can grow into a supervisor or an operations manager through our Crescendo Training Program

The Ability to Work Any Schedule or Shift is Crucial:

• You will be assigned an initial schedule to meet our needs at the Hotel property. These schedules will be during our busiest times to ensure higher tips and less work hours.
• Punctuality and reliability are essential!
• You must be available to work flexible schedules, weekends, and holidays

The Rewards for Our Efforts:

• Magnificent work culture located at some of the finest hospitality companies in the world
• Corporate Recognition Program
• Best in class training to prepare you for your future
• Cash Tips (Take home Daily!!!)

Duties and Responsibilities:

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting each guest.
• Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Follow established dress code and hygiene guidelines; including being properly identified.
• Maintain established policies, procedures, objectives, quality assurance, safety, and environmental control
• Prepare and maintain accurate guest service logs and other required data.
• Stand, sit, or walk for an extended period or an entire work shift.
• Support all co-workers and treat them with dignity and respect. Support team to reach common goals.
• Move up and down stairs and/or service ramps.
• Comply with quality assurance expectations and standards.
• Keep work areas clean of debris.
• Report any maintenance problems, safety hazards, accidents, or injuries, complete safety training and certifications.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Help move, lift, carry, and place objects weighing over 75 pounds.
• Alert appropriate personnel if suspicious activity is noticed during the regular course of duty or of any unsafe driving conditions.

Education & Experience:

• Ability to run up and down multiple levels of stairs.
• Exceptional customer service skills.
• Ability to stand for prolonged periods of time and occasionally run.
• Proficiency in English; verbally and written.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent communication and interpersonal skills.
• Ability to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching.
• High school diploma or equivalent.
• Ability to work outdoors in all weather conditions.

Evolution Parking & Guest Services is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.