• High level of emotional intelligence with a positive outlook and good sense of humor
• Possession of a current Food Handler’s Card
• Excellent interpersonal one-on-one, team, and partnership skills
• Able to handle critical customer situations with ease
• Passion for excellent customer service
• Love of coffee
• Stellar verbal communication skills
• Ability to thrive in a fast-paced environment
• Seeks out feedback and is excited about self-growth and improvement within the context of the job
• Must pay strong attention to detail and have passion for high quality products

• Experience with soliciting and implementing feedback to improve performance
• Minimum 1 year experience in a customer service position

• Have consistent and reliable onsite attendance at the cafe/ office.
• Proficient interpersonal relations and communicative skills in English;
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
• Interpret and follow a variety of instructions and procedures furnished in English -
• Stand and move throughout the cafe/ office.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Work under pressure with changing, ambiguous priorities.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Communicate effectively and promptly to clients, vendors and employees of the

• Auditory and visual skills – Specific vision abilities required by this job include close
• High level of manual dexterity to adeptly type and use computer equipment.

• Occasional Travel may be required.
• Ability to work overtime occasionally at the last minute.
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting,
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
• Understand and respond to staff and customer requests in a loud environment
• Be able to adeptly use restaurant equipment;
• Perform basic math and fractions to complete recipes;

To learn about SFO's Background and Badging process, click here and go to step 2.

All people working at SFO are eligible for incentives:

• Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 – 80% of market rate cost
• Citizenship Workshops: Save $700 on your citizenship application cost
• BART Discount Card: Save $9.90 on your roundtrip BART commute