Background Check Services Administrator

FIND YOUR MISSION

Missions are accomplished with people, driving towards a greater purpose. At ClearCompany, our mission is to help our 2000+ clients achieve theirs. When talking to our own team of A players, you’ll find that it’s not only the opportunity to drive this mission forward that keeps us thriving. It’s the freedom, flexibility, and support ClearCompany provides back which contributes to our professional development and the pursuit of our personal missions and passions outside of work. Learn more about our state of the art, cloud-based talent platform and why you should consider joining us here.

BACKGROUND CHECK SERVICES ADMINISTRATOR

Listed in the Inc. 5000 for multiple consecutive years as the fastest growing Talent Management platform in America, we are expanding our Background Check Team, with a mission to provide multi-level technical support to ClearCompany clients with an unparalleled experience in the industry.

WHO YOU’LL WORK WITH

• You will work in a highly visible and collaborative environment across our other customer facing teams, such as Customer Success, Implementation, and Support teams.
• You will be the first hire to join forces and report to our Vice President of Screening Services to deliver excellent service to our high value ClearCompany Screening Services customers.

WHAT YOU'LL DO

As a Background Check Administrator, you will be responsible for an assigned group of clients for whom you will serve as the primary technical contact. You will be a technical resource for your clients as they use ClearCompany Screening Services to achieve their missions. This role requires someone who is an expert in the screening product, able to perform advanced troubleshooting, and able to form a partnership with our clients. You will also work with the client’s Customer Success Manager, Account Manager, and Implementation Manager to ensure the client is getting a superior experience with our product and services.

Day to Day tasks

• Address questions surrounding services we offer
• Communicate with internal stakeholders and departments
• Set up and configuration of new client accounts
• Administer and monitor the applicant queue, ensuring timely processing of orders
• Schedule health screens and follow up
• Serve as a point of escalation for our Support team
• Collaborate with our 3rd Party service providers to address client issues and concerns
• Adhere to allot Follow correct legal policies and procedures, including but not limited to disputes administration

During the first 30 days you will:

• Collaborate with other teams to understand needs of clients that are assigned to you
• Familiarize yourself with existing processes and tools
• Setup new accounts and monitor the applicant screening queue
• Learn the product and how our clients use it

At 60 days you will:

• Collaborate with Customer Success Managers and Implementation Managers to plan around client retention and initiative strategies
• Be fully ramped as a Background Check Administrator
• Suggest improvements to our existing processes

WHAT WE’D LIKE YOU TO HAVE

• Experience with SaaS or Web Applications
• Customer support experience as an individual contributor
• Ability to detect discrepancies, investigate issues, and make necessary corrections
• A strong sense of accountability and ownership that allows you to operate honestly and tactfully with customers
• Highly organized, can manage multiple competing priorities
• Comfortable with Excel and Google Suite
• Familiarity with customer support tools such as Salesforce and Zendesk
• Strong attention to detail

The base compensation for this position is $55,000 to $65,000 annualized depending on experience and qualifications.

WHAT YOU’LL LOVE ABOUT CLEARCOMPANY

• A commitment to diversity & inclusion. Specialized diversity trainings, 51% women in leadership, and volunteer opportunities are just some of the ways we are building an inclusive environment.
• The people! Our employees and customers consistently express the best thing about ClearCompany is our close-knit, exceptionally talented team. Check out our achievements and G2 reviews.
• It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team. Learn more about our core values.
• Outstanding benefits. Flexible vacation, 90% employer paid medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life. See the full list here.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCompany mentor, or jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews.
• Professional growth. We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.

ClearCompany is an equal opportunity employer. We support and encourage diversity.