Associate, Service Operations – People And Culture (P&C)

Job Posting Title: Associate, Service Operations - People and Culture (P&C)

Open positions: TWO (2)

Seeking local candidates, this position is located in Las Vegas, NV.

We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content, or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy, and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.

Summary

The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

What You’ll Do

• Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.
• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems.
• Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
• Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally.
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
• Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member.

What We’re Looking For

Must Have

• Ability to comply with handling sensitive and confidential employee data.
• Works under general direction; must be able to work independently.
• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
• Bachelor's Degree in Human Resources (HR) or equivalent experience.
• Excellent verbal and written communication skills.
• A passion for excellent customer service, adaptable & flexible.
• Ability to utilize knowledge guide materials in performing research and answering inquiries.
• Prior experience fielding high-volume customer inquiries within a corporate environment.

Nice to Have

• Prior experience in an HR Contact Center, Service Operations, or Service Desk environment supporting high-volume employee inquiries and transactions.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, or technical developments).

Why Aristocrat?

Aristocrat is a world leader in gaming entertainment. We’re proud to have a team of over 7000 employees, operating in over 90 countries around the world, who push the boundaries of innovation, creativity, and technology each day. We offer a diverse range of products and services, including electronic gaming machines, social gaming, and casino management systems but remain, and will always be, an ideas company that is committed to our customers, players, and our employees. We offer highly competitive compensation, robust benefits tailored to your needs, and global opportunities for career growth in an organization whose business is built on FUN!!!

US-based roles at Aristocrat may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Aristocrat is an equal opportunity employer and takes great pride in our diverse employee population. EEO/AA - W/V/D/M